Desktop management services

This is an end-to-end, cost effective PC management solution that covers the entire lifecycle of your client workstations - from procurement, to support, to disposal

• Supports, deploys, and manages your PCs with recognised, IBM quality service and cost competitiveness
• Utilises IBM Advanced System Management Tools and Best Practice Support Processes to provide responsive and reliable services
• Enables your IT resources to focus on your core business
• The modular service approach effectively caters to your business growth and demands
• Predictable monthly charges facilitates smooth IT budget planning
• Reduces the total cost of ownership in desktop management and increases end user productivity

Our Desktop Management Services include:

PC Deployment

• Manages the entire lifecycle of your PCs - from purchase, to installation, to upgrades, and to adding and replacing your desktops and notebooks
• Includes a cost-effective, Internet-based software distribution services
• Standard platform deployment (including operating system image and customer application)
• Automated user data back-up and recovery to a secure onsite server to ensure your information is retained and safe

Software Distribution

• A cost-effective, full-function, on-demand, Internet-based software distribution solution that delivers software and software updates to your designated Windows-based clients
• Access control, distribution schedule and contents are easily managed through a web portal interface
• Both push and pull modes are supported

Security and Protection

• Allows a secure environment through patch management
• Reduces risk of exposure through security compliance checks
• Virus detection and anti-spamming control keeps external threats at bay
• Monitoring of desktops for pre-failure alerts to reduce downtime and save cost

Service Desk Management

• A team of professionally trained and dedicated experts are available through our telephone hotline, providing one-stop, round-the-clock support. Multi-language support, such as English, Chinese, Korean, Japanese and Thai, is also available.
• Remote assistance through desktop takeover is an option to aid with specific problems
• Onsite support is also available, with expedited support for VIP customers
• Our call centres are backed by our global best practices in skills assurance, contact centre management, and service quality management

Asset Management

• Wall-to-wall hardware and software inventory reporting
• Electronic inventory tracking and count
• Delivered via the IBM System Information Center a function-rich solution that collects asset information from client workstations automatically and stores it in a centralised database for management purpose

Reporting

• Monthly call statistics reports
• Security compliance reports
• Asset inventory reports