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IT governance & service management research and insights

The CIO profession: Driving innovation and competitive advantage

The 2007 CIO Leadership Survey, conducted by the Centre for CIO leadership, in collaboration with Harvard Business School and MIT Sloan Centre for Information Systems Research (CISR), finds that more CIOs are playing an active role in strategic business decisions.

Profiting from PCI compliance

The Payment Card Industry Data Security Standard (PCI DSS) should be seen as an opportunity for your organisation. The standard is so well designed that it can serve as the foundation of your risk management strategy.

The new face of IT service management

A lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Driving innovation: The expanding role of service management

As the role of service management evolves, a service-oriented governance framework can help ensure that IT decisions are consistent with business vision, values and strategies.

The new CIO: Change partner and business leader

According to the IBM CIO Leadership Forum Survey, the role of the CIO is evolving beyond computing support to strategy and business transformation.

Stopping insider attacks: How organisations can protect their sensitive information

This paper seeks to provide a better understanding of the issue of insider attacks and offers suggestions that may help organisations mitigate their risk.
Mark Ramsey and Stuart McIrvine, IBM experts in analytics and security, discuss how businesses can deal with the increasing number of attacks from insiders such as employees, partners and customers, by detecting deviations from usual behavior.

Risk, regulation and return: Delivering value through enterprise risk management

Even though compliance will remain the focus of risk management efforts in the short term, leading firms are transforming risk management into a source of business value.

Service management

Ready to take a service management approach to automating your processes? Learn how IBM can help your company develop IT processes that support your business priorities.

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