IT Support Services
Solutions Specialist, IBM Multivendor Solutions and Support
Militza Bishop focuses on multivendor support and complex global solutions. She is responsible for developing global offerings.
She’s not afraid to get her hands dirty
IBM Fellow, VPand CTO Cognitive Solutions and Services
Dr. Chitra Dorai has received numerous awards and recognition for her groundbreaking research and client-facing work in banking, financial markets and the media and entertainment industries. In 2011, she received IBM's highest honor: the Gerstner Award for Client Excellence. She was also recognized as an IBM Distinguished Engineer in 2012, and appointed an IBM Fellow in 2015. Chitra received her Ph.D. in computer science, specializing in computer vision at Michigan State University.
Business process & operations
Senior Technical Staff Member, IBM Digital Workplace Services
Matthew Johnson is an IT architect, working with customers across the globe to transform their user computing environment into a superior, personalized, digital workplace. He is the chief architect for mobile virtualization services, developing solutions and assisting in Crit Sits and account health checks as a subject matter expert.
VP, GBS Global Leader, Watson AI and Quantum Computing
Terry Hickey has more than 20 years of experience and has led many areas of business within IBM Global Services. He is currently the leader for IBM Watson AI, directing a worldwide team that helps clients integrate artificial intelligence into their businesses.
VP, Global Automation GTM Leader
Elli Hurst is a Vice President and Global Automation GTM Leader, collaborating with IBM clients throughout the world to help improve their process flow, optimize procedures and streamline their businesses. With her expertise in strategy, process engineering and application management services, she guides the implementation of robotic process automation combined with cognitive solutions to improve organizations in multiple industries.
Associate Partner, IBM Infrastructure Services
Bill Haynes specializes in in the development of complex, transformational solutions involving managed services, SaaS, cloud, hybrid infrastructure, mobility and security services.
IBM Services Platform with Watson
IBM Technology Support Services Business Manager
George Herbert started his career as a customer engineer 28 years ago and subsequently has worked in every aspect of the technical support business. In addition to his knowledge of the TSS Portfolio, his expertise spans IT service management, cloud computing, social media, education, hardware support and software programming.
Strategy and Offering Manager, IBM Workplace Support Services
Niki McKenna is an Offering Development Executive in IBM Global Technology Services, defining the strategy for the Next Generation Service Desk. In this role, Niki leads the development of the Workplace Support Services portfolio that uses innovative automation, analytics and cognitive computing solutions (IBM Watson technology) to help clients accelerate their workplace transformation and deliver a superior, cost competitive user experience.
Associate Partner, IBM Resiliency Services
Robin Gaddum is a Fellow of the Business Continuity Institute. He specializes in resilience, business continuity, disaster recovery, crisis and emergency management, and contingency planning. He serves on the British Standards Institute committee responsible for the development of internationally recognized continuity and resilience standards. He is a volunteer member of the Berkshire Lowland Search and Rescue team.
Business Resiliency Services
Center of Competency Leader, Hybrid Cloud Services
Saurabh Bhide has broad experience in all areas of enterprise hybrid IT. He specializes in public, private and hybrid cloud managed services, and focuses on developing solutions to help clients meet their business objectives and improve time to market.
Partner, Global Advanced Analytics Practice
Marc Hayem leads the Global Advanced Analytics Practice in IBM Global Business Services. His team specializes in solving complex business problems for IBM customers using machine learning and artificial intelligence technologies. Marc’s team also creates reusable cognitive assets and components. Marc has more than 20 years of experience in the high-tech industry, working with customers in many markets and in more than 20 countries. During that time, Marc has managed technical teams specialized in business intelligence, SQL and NoSQL databases, CRM, Big Data and machine learning. Marc lives in New York and holds an MS in Electrical Engineering from ENSEIR Bordeaux (France).
Director, IBM Integrated Managed Infrastructure, Hybrid Cloud Services
Ravi Poddar is the Founder and Director of IBM Integrated Managed Infrastructure (IMI) Services. IMI Services can help to simplify hybrid infrastructure management with modular, pay-as-you-go services, accelerate innovation with exceptional service quality, improve business agility and reduce complexity. Ravi has deep expertise in infrastructure managed services and can help businesses rapidly adopt hybrid infrastructure models to be more competitive and differentiate in the market.
Consultant, IBM Workplace & Mobile Services
Gregg Smith specializes in enterprise mobility strategy consulting. He is a mobility and workplace solutions architect with experience in enterprise integration of smartphones and their corresponding wireless middleware platforms, including iOS, Android, BlackBerry, Windows Phone, MDM, MobileIron, Airwatch, BES, Good, IBM Endpoint Manager and Worklight.
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Global Portfolio Executive, IBM Network Services
Gopal Soora manages the IBM Network Services portfolio of offerings. He focuses on high-growth areas such as SDN/NFV, UCaaS and CCaaS, but his extensive networking experience also spans network transformation services for cloud, data centers, local area (wired and wireless) and wide area, voice, video, unified communications, contact center infrastructures and client-premises and cloud-based deployment models.
Vice President IBM Resiliency Services
Daniel Witteveen has deep experience with clients' resiliency requirements across all layers of the enterprise. With a focus on backup, data protection, disaster recovery and business continuity, Daniel focuses his time on helping clients meet data protection regulations while responding and quickly recovering from unplanned outages.
Schedule time to talk with Daniel
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IBM Distinguished Engineer, Integrated Communications & Networking
Joe Robinson is an IBM Distinguished Engineer, expert in the areas of network design and security. He is an infrastructure architect and a network design specialist, concentrating on the design of network infrastructures for data center, Software Defined (SD) WAN, campus, and cloud. Currently, he is leading SDN offering development.
Global Leader, IBM iX
Matt Candy is the Global Leader for IBM iX, a global professional services organization that helps clients reinvent their business by design. He leads a team of 15,0000+ renegades and realists in a global network of 37+ studios, blending strategy, technology and creativity to tackle client challenges. Matt was named in the 2017 BIMA 100, their annual showcase of the digital industry's brightest stars, seeking to recognize the individuals who are shaping the future of Britain’s digital industry. Matt is a frequent public speaker and blogger on the impact of design driving business reinvention, customer experience and digital transformation.
IBM Fellow, CTO Cloud Consulting Services
Shankar Kalyana is a CTO with over 32 years of IT experience. He has architected, designed, developed and implemented custom and packaged software solutions across a vast spectrum of environments and platforms. His areas of expertise include hybrid and multi-cloud as-a-service strategies that drive digital and cognitive enterprises to operational excellence.
Business Line Executive, IBM Technology Support Services
David Subia has been with IBM for more than 20 years, with experience spanning IBM hardware, software and multivendor IT support – including product management, offerings, brand relationships and as a business line executive. David's primary responsibility is to drive growth for IBM Technology Support Services, specifically Multivendor Support. His initiatives include developing capabilities to support the four walls of clients' data centers, with offerings like IBM Integrated Multivendor Support (IMS) and IBM Integrated Support Services (ISS). He holds a Master of Business Administration (MBA) from the University of Texas at San Antonio.
CTO and Distinguished Engineer of IBM Cloud Managed Services
Ann Corrao is a Distinguished Engineer and CTO for IBM Cloud Managed Services, which delivers Managed SAP on the Cloud. Her specialty is in storage and developing cloud services. In her role as CTO, Ann sets the technical strategy and drives market innovation. She has lead the software-defined storage strategy for IBM Services outsourcing and was Chief Storage Architect for the Cloud Innovation Lab, which is redesigning the storage services for our cloud (file, object and block). Ann has 18 patents issued and another 8 in progress.
Offering Enablement Leader Network Services Europe
Ulrich is responsible for IBM Network Services offering enablement in Europe, working with local market teams and the Global Network Services offering team. His teams translate market realities into segment strategy and offer design requirements. Ulrich is driving technology and partner strategy for Network Services in Europe while enabling internal capabilities to scale.
Head of Consulting for IBM Global Technology Services, UK and Ireland
Paul is the Head of Consulting for IBM Global Technology Services in the UK and Ireland. His teams are responsible for infrastructure topics like IT strategy and optimization, hybrid cloud, service management, migration, NW optimization, workplace strategy and IT resiliency. Paul previously headed up the IBM Systems Services organization, providing managed server and storage services to enterprise clients, and was Head of Sales for both the financial services sector and IBM Security. Earlier in his 30-year career in IT, Paul was a Global Account Manager and worked in Corporate Strategy. He was originally a technical specialist working with the IBM zSeries TPF operating system. Throughout his career, Paul has tried to enable positive change in organizations through the appropriate and considered use of IT.
IBM Fellow & Global Lead for GTS Enterprise IT Transformation Advisors
Mickey Iqbal is an IBM Fellow, IBM Master Inventor and chief architect responsible for designing word-class IT infrastructure management systems for IBM's largest clients. He leads the worldwide Enterprise IT Transformation Advisors team for IBM GTS. With expertise in service delivery automation and technology deployment initiatives, he has chaired the IBM GTS Architecture Board.
Watch jazz musician meet master inventor
Vice President, IBM Global Center of Competency Workplace and Mobility Services
Piero Chiodo is a Vice President at IBM Global Technology Services, leading a business unit that develops, deploys and provides sales support for an End User IT and Workplace Support Services portfolio. Leveraging innovation, automation, analytics and cognitive computing solutions (IBM Watson technology), the portfolio services help clients accelerate workplace transformation through a superior, cost competitive End User Services experience.
Global SWS MVS Business Manager - Technology Support Services
Camilla is the Global Business Manager for IBM's Software Support business line focusing on multivendor products. In this role she concentrates on expanding TSS strategic alliances to aggressively grow the software support portfolio and bring exciting new offerings to market. She is passionate about constructing creative and exceptional support solutions, especially in the realm of Open Source Software. Since joining IBM in 2005, Camilla has held a range of leadership positions across several business units and functions including finance, operations and sales. She has a Honours BComm and MBA from the University of Windsor.
Global Offering Manager, IBM Integrated Managed Infrastructure Services
Shweta Srivastave's experience spans business process, IT Service Management and IT Strategy. In her role as Global Offering Manager, she provides detailed direction on key technical and marketing tasks for Integrated Managed Infrastructure (IMI) and is responsible for key outcome metrics, including customer satisfaction, accessibility and revenue.
CTO Cloud Application Services, Master Inventor
William A. Brown is an IBM Distinguished Engineer. In his current role as CTO for Cloud Application Services Accelerated Application Development. He is responsible for the design, development and delivery of solutions using cloud, services, APIs and PaaS.
Managing Partner, Enterprise Cloud Applications
Cameron Art has global responsibility for driving innovation into IBM’s strategic clients, transforming their enterprise systems into cloud and SaaS models from next-generation enterprise cloud platforms. He works with industry-leading business partners like SAP, Oracle, Microsoft and Workday, and also creates ecosystems around and with those business partners to deliver value for IBM’s clients.
Technical Solutions Leader, IBM Network Services
Jitendra Nandwani manages solution teams responsible for building innovative technology solutions for clients with networking and resiliency. He has been responsible for building IBM Network Innovation Centers across the globe and has experience with growth markets and start-ups. Jitendra also brings in Industry relationships with technology leaders and the IBM strategic partner ecosystem.
IBM Principal Consultant , Technology Support Services Europe
Jens Rathgeber is an industrial engineer, IT architect and consultant in the IT services business. He is a member of the IBM Academy of Technology, with experience in banking, insurance and telecommunications. He has a strong background in IT operations and maintenance models.
GM, IBM Blockchain Services
Jason Kelley leads IBM’s Global Blockchain Services, working with client organizations and consortia to unleash the exponential business value of blockchain technologies and reinvented business process. His teams provide the thought leadership and consulting capabilities needed to design, develop and rapidly adopt digital ledgers, digital identity trust and transparency with IBM Blockchain offerings and solutions.
IT Management Consultant
Dominik is an IT Consultant for IBM Business Resiliency Advisory. His work focuses on combining architectural and consulting expertise to build state-of-the-art, end-to-end resiliency solutions for clients in the areas of business continuity, IT service continuity and disaster recovery. He has contributed to various customer projects and has experience in many different industries and business sectors. Dominik is a certified IT Service Continuity Manager and the primary contact for the holistic cyber resiliency approach in the DACH market.
IBM CTO, GTS Mainframe Services, Master Inventor, IBM Academy of Technology member
Brendan Coffey has over 35 years of experience within IBM with positions spanning hardware and software development; business development and transformation consulting; and project management. He has 12 filed, pending or awarded US patents and was appointed as an IBM Master Inventor in 2014. Brendan specializes in cloud computing, IT optimization, and server consolidation and virtualization.
Global Portfolio Executive, IBM Digital Workplace Services
Carol Zichi leads development of mobility and workplace offerings to enable the Digital Workplace. She developed IBM’s first generation of services for managed mobility services involving cross–mobile device technologies and device platforms including BYOD.
Schedule time to talk with Carol
Solution Manager, IBM Infrastructure Services Pakistan
Hasan A. Hashmi has extensive knowledge in software defined resiliency, IT business continuity, disaster recovery, workload and performance management, infrastructure integration and implementation. He designs private cloud, Backup as a Services (BaaS), Disaster Recovery as a Service (DRaaS), collocation and managed services solutions in the Pakistan region.
Global TSS MVS Offering Manager
Kendra is a Retail Offering Development Manager in IBM Services, defining strategy for transforming the store's support environment. She leads the development of Intelligent Store Support that uses augmented reality, innovative automation, analytics and cognitive computing solutions to help stores redesign, rethink and transform technology support.
Sales Leader Network Services Europe
Christoph is the IBM Network Services Sales Leader for Europe. Over the last 5 years, he’s held several appointments in IBM Infrastructure Services Sales. As a Sales Leader for the DACH region, he gained wide experience in different industries and business sectors. Christoph joined IBM after having several management roles for IT system integrators in Germany, focusing on IT consulting and engineering for workplace, network and data center services.
Systems Services Consultant, IBM Infrastructure Services
Jeffrey Cohen consults on IT infrastructure, operations and management improvement for enterprise corporate clients. He focuses on building our global IBM Consulting practice and serving global IBM clients on implementing innovative technologies and ways of working, management discipline, and optimal financial structures to increase business value.
VP & Managing Partner, SAP Practice North America
Matthew Schwartz is an SAP industry recognized thought leader in innovation, digital transformation, mobile, social, analytics, and cloud technologies. He has more than 20 years of progressively increasing responsibility in delivering technology-led transformation for clients. In Matt’s current role as the Vice President & Managing Partner of the SAP Practice for North America, he is responsible for driving enterprise digital transformation using SAP S/4 HANA, Analytics, Ariba, Hybris and SuccessFactors.
IBM Distinguished Engineer & Director, Integrated Communications & Networking
John Hollingsworth is an IBM Distinguished Engineer, expert in the areas of network design and security. He is an infrastructure architect and a network design specialist, concentrating on the design of infrastructures including servers, storage, workstations, middleware, non-application software, networks, and the physical facilities that support the applications and business processes required by clients.
Partner, Global Chief Creative Officer, IBM iX
Billy has created innovative marketing strategies and omnichannel customer experiences for leading brands in the automotive, comsumer products, financial services, retail, technology and travel industries. A true digital native, he strives to discover unique intersections between art, science, commerce and storytelling, and has won numerous awards for his distinctive work.
Global Offering Manager, IBM Cloud Private Storage
Dean Parker is a global offering manager for IBM Services' Storage as a Service offering portfolio, including IBM Cloud Private Storage. He is experienced with cloud computing, storage (including flash technology), and server and networking infrastructure, as well as from driving offering roadmaps for IBM Services, System x, Storage and Microelectronics brands.
Systems Offering Portfolio Leader - GTS Europe
Julien is a Managed Cloud Portfolio Leader for IBM Global Technology Services, IBM Services Europe. In this role, he manages the Managed Cloud Services content and roadmap for Europe, with a specific focus on hybrid cloud and cognitive automation. Julien has previously held several management positions in the areas of architecture and project management within IBM. His expertise spans solid technical knowledge and strong delivery experience with major clients.
Cognitive Business Consultant
Henrik is a Cognitive Business Consultant for IBM Services in the Nordics. Based in Copenhagen, he supports various cognitive client projects across the four Nordic countries. Henrik has been a pioneer in the cognitive arena at IBM Services and is considered a trusted advisor in the field of cognitive and artificial intelligence. Through his work with many Nordic clients, he’s gained in-depth industry expertise that he uses to support sales teams in different countries as an ambassador for cognitive solutions.
Itzhak is the Director of Network Services for Europe. He works with the European markets and the global team to reposition and launch IBM network services in hybrid IT environments, redefining the function and needs of new network architecture and delivery models. He joined IBM in 2002 after holding several senior management positions in and around major IT services companies. He has in-depth experience in technical solutions and in the FSS, telecommunications, utilities, distribution and industrial industries.
Distinguished Engineer and Executive IT Architect - Enterprise IT Advisor
Dominique is an IBM Distinguished Engineer. She builds IT solutions using leading-edge technologies as part of an innovative and agile collaboration with IBM clients. Her areas of focus are automation, analytics and cognitive solutions.
General Manager, Technology Support Services
Juhi McClelland leads IBM’s Technical Support Services development, offerings portfolio and go-to-market strategy and execution globally. Prior to this role, she was IBM VP of Sales for the Department of Defense, focused on strategic and secure solutions around datacenter transformation, cloud computing and business analytics. Juhi has worked for IBM Asia Pacific in the telecommunication business and as a Business Transformation Consultant in the IBM Strategy and Change Practice. She is a member of IBM’s Growth and Transformation Team.
Managing Partner for Global Cloud Application Services
Dr. Rishi’s focus is on cloud technology, cognitive computing and how the two can be combined to create a powerful engine that changes the way organizations do business. As a former CIO in the automotive industry, Dr. Rishi has collaborated with C-level executives in a multitude of corporations throughout the world, earning his stellar reputation as a strategist, innovator and disruptor.
IBM Workplace Support Center of Competency Leader
Gerald Longoria has built expertise in managed storage services, data protection and resiliency solutions and storage systems. Since coming to IBM, his expertise has extended to managed cloud services, enterprise content management, cognitive and analytics solutions and managed services for workplace support.
Global VP, IBM Enterprise Automation
Gene Chao leads teams in accelerating business growth through client advocacy, thought leadership and client engagement models. He builds offerings and develops skills and competencies across automation, autonomics, cognitive and the next generation of business process transformation. Gene has held general management, sales and executive leadership positions in business and IT services, and, most recently, was the Chief Revenue Officer of IPsoft.
Financial Sector Sales Leader, IBM Multivendor Support Services
Marisol Rawlins has experience in technology services delivery, sales, program management for security, patch and vulnerability, as well as identity programs for Fortune 500 enterprises. She is certified in risk management and is a certified information security auditor.
Chief Experience Officer, IBM iX North America
Kelly Mooney blends keen consumer insight, a passion for thought leadership and a relentless pursuit of creativity and innovation on her clients’ behalf. She is IBM iX North America’s first Chief Experience Officer (CXO) and provides leadership to the iX North America strategy, creative and design disciplines. <br /><br />A past Ad Age “Woman to Watch,” Kelly is also a frequent speaker at industry events and author of The Open Brand and The Ten Demandments. She is chief architect of the IBM iX Brand Belonging Study and POV, and hosts The Belonging Brief podcast on the same topic.
Kelly Mooney blends keen consumer insight, a passion for thought leadership and a relentless pursuit of creativity and innovation on her clients’ behalf. She is IBM iX North America’s first Chief Experience Officer (CXO) and provides leadership to the iX North America strategy, creative and design disciplines.A past Ad Age “Woman to Watch,” Kelly is also a frequent speaker at industry events and author of The Open Brand and The Ten Demandments. She is chief architect of the IBM iX Brand Belonging Study and POV, and hosts The Belonging Brief podcast on the same topic.
IBM Distinguished Engineer, Technology, Innovation & Automation Network Domain
Steve Currie, Distinguished Engineer, IBM Global Technology Services, has over 25 years’ experience in IT consulting. Currently, he is leading the qualification and adoption of software defined networking (SDN) technologies with IBM clients as a member of the GTS Technology Innovation and Automation team. He delivers leading edge IT services and solutions to solve clients’ issues.
GM,GBS Cloud Application Innovation
John Granger is responsible for helping clients transform their businesses with technology across their enterprises at scale with quality, speed and consistency. His expertise includes large-scale cloud application migration, next-generation enterprise application and mobile, and complex system integration.
VP and Global Partner, Building and Asset Optimization
Mark Peterson is a VP and Global Partner in the IBM Global Business Services Watson IoT Consulting group, and leads IBM’s Real Estate and Building IoT initiatives globally. He is focused on emerging solutions in physical assets, including the Internet of Things, predictive analytics, energy analytics and related connected solutions. Mark joined IBM through the acquisition of TRIRIGA, where he was the Executive VP of Sales and Services. Mark was one of the original executives at TRIRIGA and spent 10 years developing and bringing the industry-leading IWMS technology to the market. Mark has more than 35 years of experience applying technology to solving asset-related business challenges. Mark has been involved in a wide variety of industries, including utilities, retail, government, manufacturing and aerospace and defense. His experience includes more than 10 years at Intergraph Corporation, 5 years at Cabletron and a variety of Silicon Valley startups.
Senior IT Management Consultant - GTS Business Resiliency Advisory
Benedikt is a Senior IT Management Consultant for IBM Business Resiliency Advisory. He focuses on combining architectural and consulting expertise to build state-of-the-art, end-to-end resiliency solutions for clients in the areas of business continuity, IT service continuity and disaster recovery management. He has contributed to various customer projects and has experience in many different industries and business sectors. Additionally, Benedikt is a certified IT Service Continuity Manager and certified in the implementation of a Business Continuity Management system according to ISO/IEC 27301.
VP, IBM Digital Workplace Services
Monique Ouellette works with IBM teams and IBM Business Partners all over the world to develop and refine mobile solutions focused by industry. She has extensive retail experience and works closely with IBM’s largest retail clients. She brings expertise in IBM’s cognitive, analytics and automation capabilities to help clients transform to a “Choice” workplace environment.
General Manager, IBM Network Services
Archana Vemulapalli leads IBM Network Services, delivering agile, resilient and intelligent networks for public and private sector clients across the globe to support their cognitive and cloud transformations. She previously led next-generation technology initiatives at a variety of organizations, from startups to major consulting firms to government, including serving as the Chief Technology Officer for Washington, DC. Archana is the recipient of several honors, including the Washington Business Journal’s C-Suite Award, The Washingtonian Tech Titan Award, StateScoop’s Golden Executive of the Year Award and Top Women in Tech Award, as well as DC’s Top 50 Women in Tech Award.
Global Lead, Incident Response & Proactive Services, IBM X-Force IRIS, IBM Security
Ahmed Saleh leads a global team of information security professionals that deliver forensic, incident response, and proactive security services all over the world. He works closely with organizations to understand and effectively manage cybersecurity threats to their environments. He has been a principal consultant at Disney, NASA, the U.S. Air Force and Mandiant, helping these companies adjust to the evolving threat landscape. He has applied his expertise in incident response, intrusion investigations, cyber threat analysis and security risk management to investigate security breaches with national security significance.<br/>Ahmed has spoken at industry conferences including Black Hat, DEFCON, Hollywood IT Society, the Digital Crime Consortium and the DoD Cybercrime Conference. He holds a B.S.E. in Computer Systems Engineering and a M.S. in Computer Science.
Ahmed Saleh leads a global team of information security professionals that deliver forensic, incident response, and proactive security services all over the world. He works closely with organizations to understand and effectively manage cybersecurity threats to their environments. He has been a principal consultant at Disney, NASA, the U.S. Air Force and Mandiant, helping these companies adjust to the evolving threat landscape. He has applied his expertise in incident response, intrusion investigations, cyber threat analysis and security risk management to investigate security breaches with national security significance.Ahmed has spoken at industry conferences including Black Hat, DEFCON, Hollywood IT Society, the Digital Crime Consortium and the DoD Cybercrime Conference. He holds a B.S.E. in Computer Systems Engineering and a M.S. in Computer Science.
Go To Market & Portfolio Manager Hybrid Cloud Services & Business Resiliency Services
Ingo has more than 20 years of experience consulting and managing complex services engagements. He focuses on matching each customer’s specific transformation agenda with the latest technology and service innovations, and advises clients on how new service approaches can help them transform into an IT as a Service company by strengthening their critical capabilities to broker, provide, manage, orchestrate, automate and operate IT services from multiple service providers.
Hybrid Cloud Network Architect
John is a Senior-level Pre/Post Sales Network/Cloud Architect/Engineer/Consultant with multiple vendor certifications and 20 years of diverse client-facing experience across multiple verticals. He has extensive experience with multivendor infrastructure solutions within the cloud, data center, campus, LAN and WAN environments both wired and wireless. Core skills include communication, leadership and solution selling, teaming and technical. He's currently focused on sales enablement and business development within hybrid cloud architecture, automation, orchestration, virtualization, SDN, SDWAN, NFV/VNF and SDDC solutions.
IBM Fellow & VP - Services Platform Architecture, TI&A, GTS, Global
Dr. Stefan Pappe is an IBM Fellow with Global Technology Services—the highest technical rank in IBM—an expert in hybrid cloud, chief architect of the IBM Services Platform with Watson and Vice President of a global team of IBM Distinguished Engineers, focused on enterprise IT, client innovation with hybrid cloud and the IBM Services Platform with Watson. His work spans research, software and the services unit, and ranges from infrastructure to application domains. He holds a Masters in Economics from the University of Karlsruhe, Germany and a Ph.D. in Computer Science from the University of Kaiserslautern, Germany.
CTO & VP IBM Global Technology
Bridget Karlin is responsible for developing the IBM Services Platform with Watson, and for leading the transformation of the IBM Global Technology Services business, leveraging advanced technology, innovation and software-defined cognitive automation. She is a recipient of the 2016 Industrial IoT 5G Innovators award, the Malcolm Baldrige Software Quality award and the BellSouth Technology Innovator award.
GTS, Cognitive and Workplace Consultant, UKI
Tom is a Subject Matter Expert in cognitive initiatives, advanced ticket analytics, user analytics and right-to-left. He focuses on defining successful, tailored workplace support services, strategies and solutions. Tom believes the most successful workplace support solutions need to be based on data analysis, cultural change, user experience (and adoption) and continual improvement of the service. He advises customers on optimal initiatives for improving cost efficiencies and the quality of user support, and defines roadmaps that enable clients at any level of maturity to accelerate their workplace support transformation.
Partner, Global Lead, Cloud Adoption Services, Cloud Consulting Services
Mike Fitzgerald is a seasoned business strategist with over 30 years of experience helping organizations around the world transform their operations through technology. In his current role, Mike focuses on Global Cloud Adoption Services and optimizing cloud architecture to enable innovation and business value.
Senior Certified Architect, Member of IBM Academy of Technology, Innovation Leader
Jason has 20 years’ experience as an IBM Senior Certified Architect, Enterprise IT Advisor and IBM Academy of Technology member. His expertise spans a broad set of technical domains, including enterprise outsourcing, analytics, automation, technology and service integration, hybrid cloud and complex data center migration. He excels at architecture team leadership, resolving complex technical problems and driving business transformation.
ICT Consultant/Solution Architect, IBM Network Services
David Wilkinson is a Senior Information and Communication Technology (ICT) Consultant and Solution Architect. His extensive knowledge of a wide range of ICT network technologies includes network protocols (IP/MPLS, SDH/PDH, industry proprietary), wireless transport (UHF/VHF, microwave, mobile, WiMax) and wired transport (copper, optic fibre/OPGW, PLC/BPL), management systems and supporting infrastructure (towers/masts, huts/racks, power). His industry experience spans energy (smart grid, metering, oil and gas), water, transportation and finance.
Strategic Business Development & Consulting, Network Services Europe
Nigel is responsible for IBM Network Services’ strategic business development and consulting services in Europe, where he works with major enterprises and service providers. His work is focused on the creation of transformational roadmaps for clients to gain tangible business outcomes from hybrid cloud networking and underpinning technologies such as orchestration, automation, software-defined infrastructure (SDI), and network functions virtualization (NFV).
Director, Global Retail Industry, IBM Technology Support Services
Doug has been with IBM for over 20 years and is currently leading IBM TSS retail business to outpace the industry in growth, guiding clients through technological shifts, delivering the satisfaction of a frictionless payment process and helping them achieve their customer experience objectives. He has extensive experience in retail industry sales, executive management, leading a global divestiture and developing lasting customer relationships.
Vice President and CTO, IBM Cognitive Services Delivery
Maheswaren Surendra is responsible for the overall direction for IT services delivery. His strategic focus is on automation and cognitive technology for IT service management and managed services. He holds a PhD in chemical engineering and holds multiple patents.
Global Associate Partner, Digital Strategy
Nick Davinic has more than 12 years of experience leading business turnaround and organizational transformation consulting engagements for firms in industrial and engineered products sectors. He has also supported several US Government agencies with related services. For the past three years, he had led a team of 45+ people developing new digital products and services based on applying predictive analytics to social media, mobile, IoT and other open source data.
Global Offering Manager, IBM Cloud Brokerage Services
Anand Surada provides the detailed direction on key technical and marketing tasks required for IBM Cloud Brokerage Services. He has worked in almost all functions of cloud product management, as well as in business consulting, technical pre-sales, program management, vendor management, and business and channel strategy development. Anand comes from a technology background, with experience in software design and development, project management and delivery, and has programmed scalable, multi-threaded applications, web services and APIs in several languages and markups using an object-oriented approach for delivery across various platforms. Additionally, his experience spans service integration, telecommunications, hosting, behavioral healthcare and federal procurement.
NA Leader, IBM Cognitive Business Decision Support
Raphael (Rafi) Ezry is a Global Business Services VP and Partner, leading IBM’s worldwide Advanced Analytics Practice—a global cross-sector, next-generation consulting organization with over 15,000 data scientists and 30 innovation and delivery centers. He collaborates with clients to help them realize value by linking market-leading innovations to practical, sustainable enterprise transformation.
BDE for Multi-Vendor Services - Technology Support Services
Gert-Jan is a Business Development Executive for IBM Technology Support Services, with a deep understanding of business alignment and technology utilization to meet corporate objectives and timelines. His background includes experience as a Management Consultant and an Executive Program Manager in the financial, public and industrial sectors.
Global Strategy Executive, IBM Resiliency Services
Pat Corcoran is a member of the IBM Resiliency Services leadership team, responsible for implementing the global strategy for business resiliency (includes continuity, recovery, crisis management, cyber and so on). He also supports solutions for regional and international clients looking to protect their businesses. He led the IBM efforts to help clients impacted by the 9-11 terrorist attacks, Hurricane Katrina, Superstorm Sandy and the Haiti earthquake, among others.
Schedule time to talk with Patrick
General Manager, IBM Digital Workplace
Richard Esposito leads the team that helps clients drive improved performance and capture value through mobile and enterprise workplace solutions. Richard has worked with business executives and CIOs in various industries — utilities, government, insurance, retail and telecommunications — and on technology infrastructure solutions for data center, networking, workplace, mobility and cloud computing. Richard has a B.S. in Decision Science and Computers from Rider University and an M.B.A. in Corporate Finance from Drexel University. He has multiple publications, is a frequent speaker and has a patent for Branch Optimization.
Associate Partner (CTO) Digital Workplace Services UKI
Simon Gale is an Associate Partner and CTO for IBM Mobility & Workplace Services in the UK and Ireland. He’s seen technologies come and go in his almost 20 years working in end-user computing but has always held to the belief that the essential goal is ensuring the business, its employees and its customers have access to useful data how, when and where it can do the most good. When he’s not working, you’re likely to find Simon cooking and sharing good food and wine.
Global Sales Executive, IBM Technology Services
Gerry Kluck is a global sales executive with experience helping clients transform their businesses with SaaS, hybrid and private cloud computing, managed outsourcing services, enterprise software defined environments, IoT, operational analytics, web application performance and content distribution.
Executive IT Architect, IBM Canada
Ray Paskauskas is an executive IT architect who focuses on leading large complex industry solutions. His background includes business development, solution architecture, technical project management and complex outsourcing across a variety of industry segments. He has experience in complex IT as a Service transformations, IP telephony systems and automation.
Client Solutions Executive, Technology Support Services
As a CSE, David consults with IBM clients to address a wide range of infrastructure support requirements. He is primarily focussed on TSS Integrated Support Services (ISS). ISS incorporates Enterprise Availability Management and Multi Vendor Services that both deliver a single point of contact for streamlined support for hardware and software across multiple vendors.
WW IBM Resiliency Services Global CoC SME and GTS Associate Partner
Gordon joined the business continuity industry in 1995 as a Business Continuity Analyst for Bankers Trust, for which his background in IT operations and project management provided a sound foundation. He went on to work in a business continuity consulting role for Standard Life before joining IBM in 2001, where he is now the Worldwide Global Partner specializing in resiliency for the financial sector and has provided consulting services to some of the world's largest banks and other financial institutions. Gordon's work spans IT strategy and architecture, operational risk, and data center strategy, migration, consolidation and audits.
Philip Dalzell-Payne has extensive experience developing digital strategies for consumer-facing brands. He combines strategy consulting expertise with a deep understanding of digital sales and marketing to deliver transformational change and accelerated value capture to clients. His experience ranges across the retail, consumer products, travel and financial services industries.
IBM Distinguished Engineer & CTO Brokerage Services
Manish Modh is responsible for the technology strategy and direction of the IBM Cloud Brokerage platform that enables IBM Brokerage Services. His expertise is architecting and designing enhancements to the platform for visibility, governance and application innovation. His experience spans many cloud-based services, (IaaS, PaaS, SaaS, Managed Services), Amazon, Azure, SoftLayer, VMware, and more. He has 22+ software patents.
Global Offering Manager, IBM Cloud Automation Services
Mehboob Rukadikar has expansive technical, functional and managerial experience across the full IT Service Management and Business Service Management (ITSM/BSM) lifecycle, with ITIL® Expert certification. He has worked with various ITSM/BSM tools from multiple vendors, including BMC (Remedy, Patrol/Performance Manager, Bladelogic, Atrium/ADDM), HP (OV/OM, BAC/SiS, SM/AM, uCMDB/DDM, SA/NA), and MS (SCOM, SCCM) to provide end-to-end solutions for infrastructure, application management and operations. Additionally, Mehboob's proficiencies include cloud lifecycle management strategy and design, solution reference models and related technology architecture, value and benefit analysis, and development of delivery models from multiple localized operations to a uniform global operation.
Sales Specialist, IBM Resiliency Services
Shahira Brennan helps clients maintain continuous business operations and improve overall resiliency. She employs technical innovation to address business challenges, helping clients improve performance against their key metrics.
Global Leader, IBM Talent and Engagement
Tina Marron-Partridge leads a forward-thinking team of 4,000 global practitioners focused on solutions and services that enable leading enterprises to combine applied neuroscience, business process, technology solutions and cognitive capabilities to create the optimal culture for employee engagement, talent development and business performance.
IBM Distinguished Engineer, IT Supply Chain & Cloud Broker Analytics
Dr. Ilyas Iyoob is an innovative analytics executive with over ten years’ experience in predictive analytics, IT capacity planning, health-IT, supply chain and logistics cloud computing, including cloud IT supply chain optimization, Cloud Brokerage Services management and cloud readiness assessment. He is an adjunct professor at the University of Texas at Austin.
Vice President, Resiliency Strategy & Resiliency Orchestration Software and Services, Global GTS
As founder, CEO and former CTO of Sanovi, Chandra helped drive the company’s transition from start-up to disaster recovery management (DRM) leader. With more than 20 years’ experience in large-scale enterprise systems, he was responsible for the strategy, development and delivery of Sanovi’s unique DRM management platform. Chandra holds a BS in Computer Science from the Birla Institute of Technology and Science - Pilani.
Cloud Engineer, IBM Cloud Managed Services
Andrew is an IBM Cloud Engineer and Technical Business Development Executive for IBM Cloud. In his 25 years working in IT, including system integration, system hosting and cloud computing, he has served as a senior program manager and IT architect for world-class enterprises.
Cloud Solution Leader
James works with the IBM US Cloud Customer Hub, where his primary focus is on SAP Managed Services. He has more than 25 years of IT experience working on various SAP applications and solutions, including new implementations, upgrades, enhancements, integrations, migrations, traditional hosting and cloud managed services. James has worked with clients of all sizes across a variety of industry sectors.
General Manager & Global Leader, IBM Application Services
Rajesh Nambiar is the General Manager and Global Leader for IBM Application Services. He is the custodian of IBM’s culture across the organization, responsible for offering development, solutioning, sales and delivery of all applications for IBM’s clients worldwide. He has been inspiring teams and changing the world for IBM through Client Innovation Centers in India, China and the Philippines. He has also led consulting and applications services business in six countries while working in the IBM ASEAN Singapore office.
Director, Brokerage Services Offerings
Robert is the Director of Offerings for IBM Cloud Brokerage Services. He has more than 20 years of IT experience in both entrepreneurial and established organizations, and his expertise spans high-tech software products, general management and marketing.
IBM Distinguished Engineer. Enterprise IT Transformation Advisor
Angel Martínez is an IBM Distinguished Engineer and practicing IT Architect. Over his 25+ years career in IT, he has accumulated experience in data and application architecture, software engineering and applications and infrastructures outsourcing, with a focus on the banking industry. He is currently part of the European IT Transformation Advisors team, where he supports large transformational programs such as migrations to hybrid IT models and the application of automation and cognitive technologies to IT delivery.
IBM Resiliency Services Leader, Asia Pacific
Mijee Walker has helped companies around the world determine how they can best achieve their availability and continuity goals, from both a business and technology perspective. She has led the assessment, development, and implementation of resiliency programs for businesses on 6 continents. She is currently responsible for the IBM Resiliency Services business in Asia Pacific.
Department Program Manager, IBM Citrix Delivery Center of Competency
Maria Olivera has experience in the planning and tactical implementation of operating systems, hardware, software and applications in both desktop and server environments.
CTO & VP, Application Development & Management Innovation
Dr. Vayghanis is an IBM Distinguished Engineer, patent holder and member of the IBM Academy of Technology. He understands how to use the application of technology to address business challenges—from artificial intelligence to blockchain to microservices. Dr. Vayghan helps clients transform their businesses in multiple industries, including banking, insurance and retail.
General Manager, IBM Brokerage Services
Mohammed Farooq is general manager of IBM Brokerage Services. He was the Chairman and CEO of Gravitant, a leading cloud services broker software company. Prior to Gravitant, Mohammed was Chief Technology Officer for the State of Texas (2004-2010) where he consolidated 30+ state data centers and an 1,800 application portfolio to an enterprise shared services operating model.
Christian is an Executive Consultant, a Business Unit Technical Lead for IBM Technology Support Services, a Master Inventor and a member of the IBM Academy of Technology. He has broad knowledge across industries, wide experience driving industry-leading initiatives and deep knowledge in business case development.
Digital Workplace Services - IBM Services
Michael is a Subject Matter Expert for mobile and enterprise workplace solutions, helping clients accelerate their workplace transformation and deliver a superior, cost-competitive user experience. The portfolio services leverage innovation, automation, analytics and cognitive computing solutions (IBM Watson technology) to cover all aspects of workplace support and device management with a focus on choice programs.
Executive Architect - Enterprise IT Transformation Advisor
Pedro has 25 years of experience working in IT. He started as a Systems Engineer for operating systems (OS/2), and has since worked in network-oriented, IT systems management and security roles. For the last 10 years, he has been focused on cloud and enterprise architecture. As an Executive Architect for IBM Services, Pedro specializes in hybrid cloud and enterprise IT as a Service solutions.
IBM Global Lead Network Architect for TIA Network Domain
Kirk Steinklauber is IBM Costa Rica's Chief Technology Officer and strategic Global Lead Network Architect. He has a strong background in network services, Software Defined Networking (SDN), security and cloud networking, driving engagements, transitions and delivery projects for several IBM clients.
Senior Sales Leader, IBM Resiliency Services
Ron Martin has extensive experience creating solutions in complex environments across all industries. His areas of expertise include networking solution articulation and developing solutions with cloud-based technologies, including storage, data replication, compute and networking, delivering resiliency, scalability and economic feasibility.
Distinguished Engineer, GTS, Solutions, Delivery & Transformation
Chris is a member of the worldwide Enterprise IT Transformation Advisors team for IBM Global Technology Services. He is an IBM Distinguished Engineer responsible for designing world-class IT infrastructure management systems for some of IBM's largest clients, which represent the foundation of our global economy across several industry sectors.
VP, Global Technology and Data Strategy Practice Leader
Sean Reilley serves as the Vice President of Global Technology and Data Strategy Practice Leader, responsible for building IBM’s digital strategy practice within IBM Global Business Services. He enables global business design by defining the talent, offerings, methods and strategy that will help drive clients’ digital reinvention.<br /><br />Sean drove IBM’s overall agile transformation and, as a recognized expert in agile, has been asked to serve as an advisor to senior executives and present at numerous conferences on the topic of driving agile at scale. He also serves in an advisory capacity on the IBM CIO's leadership team to strengthen the connection between IBM's internal transformation work and our clients' external perspectives.
Sean Reilley serves as the Vice President of Global Technology and Data Strategy Practice Leader, responsible for building IBM’s digital strategy practice within IBM Global Business Services. He enables global business design by defining the talent, offerings, methods and strategy that will help drive clients’ digital reinvention.Sean drove IBM’s overall agile transformation and, as a recognized expert in agile, has been asked to serve as an advisor to senior executives and present at numerous conferences on the topic of driving agile at scale. He also serves in an advisory capacity on the IBM CIO's leadership team to strengthen the connection between IBM's internal transformation work and our clients' external perspectives.
MEA Systems and Network Services Sales Leader
Mark is the Network Services Leader for the Middle East and Africa and has 4 years’ experience in the region. Mark Hare has built up a broad experience from many roles across IBM.<br/>Prior to moving to the area, he held several technical sales leadership roles in the UK<br/>Mark originally joined IBM as an engineer from Sony and since then has worked in product engineering, manufacturing, research and development, site engineering, quality assurance, contract delivery, and Sales before moving into his current Regional Sales Leader role.
Mark is the Network Services Leader for the Middle East and Africa and has 4 years’ experience in the region. Mark Hare has built up a broad experience from many roles across IBM.Prior to moving to the area, he held several technical sales leadership roles in the UKMark originally joined IBM as an engineer from Sony and since then has worked in product engineering, manufacturing, research and development, site engineering, quality assurance, contract delivery, and Sales before moving into his current Regional Sales Leader role.
Senior Technical Staff Member - Service Management Integration and Governance
Peter has a master’s degree in Business Information Management and is certified in the Governance of Enterprise IT from ISACA (CGEIT) and the SIAM Foundational Body of Knowledge. He has authored and co-authored a number of technical books. He has 20 years of experience as an IT strategy consultant. Since 2008, Peter has been a Subject Matter Expert for IBM in Europe, focusing on outsourcing governance, partnerships and service integration. His work with IBM engagements includes ABN AMRO, ABB, BBVA, Belfius, ING, RABO, Michelin, Lufthansa and Sandvik.
Cloud Brokerage Center of Competence
Derek Catlin is Cloud Brokerage Specialist for IBM Global Technology Services, helping transform the industry to the next generation of IT service consumption. He has over 30 years of experience in information technology, supporting customers and engagements across many industries. He has also worked as Principal Consultant and Enterprise Architect on the Transformation Services team at Wipro, and as a certified Cloud Advisor for IBM Cloud, responsible for growing sales and enhancing the recognition of IBM in delivering cloud-enabled IT and business solutions for enterprise clients. His areas of expertise include e-Business solutions design, ERP, I/T architecture and governance, Cloud, Smarter Commerce, Analytics, IT Strategy and a thorough understanding the application of best practices in helping clients solve business and technology problems.
Cloud broker sits down with a fisherman
Global Offering Manager, IBM Brokerage Services
Scott Berentsen is a global offering manager and is responsible for launching and managing the IBM Cloud Brokerage Services portfolio. His areas of expertise span hybrid cloud transformation, cloud brokerage services, cloud computing, enterprise software and IT infrastructure services.
GTS/TSS IA Blockchain Leader, ACM Distinguished Scientist and Member of IBM Academy
Dr. Vugranam (VC) Sreedhar recently joined IBM Services from the IBM TJ Watson Research Center. He leads all aspects of blockchain solutions for Technical Support Services. His leadership expertise spans compilers, programming technology, security, compliance, service delivery and blockchain. He is an ACM (Association of Computing Machinery) Distinguished Scientist and also a member of IBM Academy of Technology. He holds a Ph.D. with Dean's Honor from McGill University.
IBM Distinguished Engineer
Arvind is a technical executive and strategist, focused on helping clients innovate and implement IT transformations. As an IBM Distinguished Engineer, he’s helped expand the IBM global Data Center Migration Method to incorporate assets and activities needed to support migration of workloads to the cloud. His broad IT services experience spans software development and infrastructure management.
IBM Distinguished Engineer, CTO - Client Services, Cloud Application Services
Bala has more than 22 years of experience in IT, spanning all phases of the software lifecycle. He works with clients to formulate their cloud adoption journey, execution approaches and DevOps strategies, with deep focus on modernization and migration to cloud, transformation to cloud-native architectures (including microservices and APIs) and application operations on cloud.
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