Overview

C-suite leaders understand that engaged and empowered employees are critical in the battle for customer loyalty. Our creative employee experience design approach combines behavioral science and analytics, design thinking techniques, mobile and social technologies, and digital change consulting that can improve the day-to-day work experience of your people and empower them to win your customers' loyalty — again and again.

It is time to rethink the workplace with the employee experience at the center.

How it works

By creating a differentiated work experience for employees, we help employees thrive and grow in a constantly changing environment, and feel empowered to respond to customer needs and market challenges.

Our approach incorporates five practices, which can influence the design of the employee experience:

  • Personalization: Create a fit between the needs of the employee and the needs of the organization
  • Transparency: Improve visibility across the organization, for both the employee and the employer
  • Simplicity: Remove non-value added activities and information to streamline experiences
  • Authenticity: Align experiences to the organization’s culture and value system
  • Responsiveness: Allow both employee and employer to share information and modify actions

The benefits

An intentionally designed employee experience can lower HR costs, stimulate innovation and improve customer satisfaction and sales, making a real impact to business performance.

Additional resources

Meet our talent experience and engagement experts

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Tina Marron-Partridge

Partner and Vice President, Talent & Engagement Global Leader, GBS

Paul Baxter

Paul Baxter

Associate Partner, Talent and Engagement Consulting, Global Business Services

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