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IBM Automation with Watson improves the quality of IT services for enterprise applications, freeing up resources to focus on innovation for your business.

Automation, monitoring and cognitive decision-making come together within IBM Automation with Watson to lift the burden of repetitive tasks from skilled IT staff. It enables organizations to identify and fix problems before they affect users, and provides meaningful, context-rich insights to help organizations spend more time on innovation.

These new capabilities dramatically improve the quality and efficiency of application management — helping free up to 25% of IT resources, eliminate up to 75% of incidents, and speeding time to market.

IBM Automation with Watson capabilities for Application Management

Automated Service Requests

End users can initiate a number of standard service requests, many of which are performed in real-time.

Technical Self Heal

Hands off automated issue resolution – an application monitoring solution raises the incident, which is analyzed and resolved automatically.

Agent Assist

Watson helps a support agent accelerate issue resolution and increase end-user satisfaction by offering context-rich answers and recommendations.

Cognitive Service Analytics

Continuous, ongoing analysis of system, ticket and incident data to provide actionable insights into business and technical performance improvement opportunities.

Coding Assist

Watson coaches the junior developer, making them more effective and freeing up senior resource time.

Robotic Process Automation

A catalog of automation use cases that can be scheduled or triggered by a support agent to execute tasks, 24x7.

IBM Automation with Watson capabilities for Application Management

Automated Service Requests

End users can initiate a number of standard service requests, many of which are performed in real-time.

Technical Self Heal

Hands off automated issue resolution – an application monitoring solution raises the incident, which is analyzed and resolved automatically.

Agent Assist

Watson helps a support agent accelerate issue resolution and increase end-user satisfaction by offering context-rich answers and recommendations.

Cognitive Service Analytics

Continuous, ongoing analysis of system, ticket and incident data to provide actionable insights into business and technical performance improvement opportunities.

Coding Assist

Watson coaches the junior developer, making them more effective and freeing up senior resource time.

Robotic Process Automation

A catalog of automation use cases that can be scheduled or triggered by a support agent to execute tasks, 24x7.

80% decrease in prescription-blocking issues

Case study

An Agent Assist and robotic automation interface was implemented for pharmacy technicians at a multinational retailer to raise issues with blocked prescriptions in real time. Watson was trained on a corpus of knowledge surrounding the 21 most common issues, enabling faster analysis and resolution via robotic automation where possible. Blocked prescriptions were released in three minutes instead of eight hours, and the volume of tickets raised to release prescriptions dropped by 80%.

Meet our experts

Rajesh Nambiar

Rajesh Nambiar

Service Line Leader, Application Development Management Innovation

Elli Hurst

Elli Hurst

Vice President, Automation

Jamshid Vayghan

Jamshid Vayghan

Global CTO and VP, Application Development Management Innovation

Barry Mitchell

Barry Mitchell

Global Lead, IBM Automation with Watson

Simon Rabone

Simon Rabone

Executive Partner, Enterprise Application Management