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Contract documents

These contracts are for China clients only. View other country contracts. (US)

IBM Customer Agreements and Attachment for IBM Internet Security Systems (ISS) Products and Services
Agreement for Exchange of Confidential Information
IBM Support and Maintenance Policy for IBM Internet Security Systems (ISS) Products and Services
Service Descriptions/Service Level Agreements and Glossary


IBM Customer Agreements and Attachment for IBM Internet Security Systems (ISS) Products and Services

The IBM Customer Agreement (the "Agreement") and the ICA Attachment for IBM Internet Security Systems ("IBM ISS") Products and Services (the "Attachment") govern specific transactions by which you acquire IBM ISS Products and Services from IBM. You may print these documents, sign them, and return them to your IBM sales representative.

As an alternative, although the Agreement and the Attachment each specify both of us must sign, you may agree to accept the terms of the Agreement and the Attachment, without modification, by signing a Transaction Document that incorporates the Agreement and the Attachment by reference. If you are incorporating these agreements by reference into a Transaction Document:

  • You also agree that you are authorised to accept the terms of the Agreement and the Attachment on behalf of the legal entity you represent.
  • The terms of the Agreement and the Attachment are applicable only for each individual transaction. Future transactions will be governed by the terms of the Agreement and the Attachment applicable at the time the transaction occurs.
  • Please retain a copy of the Agreement and the Attachment for each of your transactions.

您从 IBM 购买 IBM ISS 产品和服务应遵循 IBM 客户协议("协议") 和 IBM 互联网安全系统产品和服务附件("附件")。您可以打印这些文件,签署并返还至 IBM 销售代表。请保留一份协议和附件的副本。

IBM Customer Agreement (419KB)
Attachment for IBM Internet Security Systems Products and Services (405KB)
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Agreement for Exchange of Confidential Information

The IBM Agreement for Exchange of Confidential Information provides the terms that apply when one of us discloses confidential information to the other. You may print this document, sign it, and return it to your IBM sales representative.

若我们双方中的任何一方向另一方透露保密信息,则 "保密信息交换协议"的条款将适用。您可以打印此"保密信息交换协议",签署并返还至 IBM 销售代表。

IBM Agreement for Exchange of Confidential Information (82KB)
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IBM Support and Maintenance Policy for IBM Internet Security Systems (ISS) Products and Services
IBM Support and Maintenance Policy for IBM ISS Products and Services (325KB)
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Service Descriptions/Service Level Agreements and Glossary
IBM Managed Security Services for E-mail Security (100KB)
Managed Protection Services for Networks – Select (149KB)
IBM Managed Security Services for Web Security (67KB)
IBM Managed Security Services for Network Intrusion Detection and Intrusion Prevention (140KB)
IBM Managed Protection Services for Networks – Standard (137KB)
IBM Managed Security Services for Network Firewalls (151KB)
IBM Managed Protection Services for Servers – Standard/Select (118KB)
IBM Managed Security Services for Security Event and Log Management – Standard/Select (130KB)
IBM Managed Security Services for Unified Threat Management – Standard, Select, Premium (162KB)
IBM Vulnerability Management Service (131KB)
IBM X-force Threat Analysis Service (51KB)
IBM Managed Protection Services for Desktop Firewalls – Standard (125KB)
Glossary (50KB)
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