About Paul Papas

  • In 2013, Paul was ranked as one of the top CRM Influential Leaders by CRM Magazine and named the “King of Commerce.”
  • In 2014, Paul was named one of the Top 25 Consultants by Consulting Magazine.
  • When Paul launched IBM Interactive Experience in 2014, IBM announced a $100M investment to open 10 new studios and hire 1,000 new practitioners globally. Today, IBM Interactive Experience has over 20 studios and you can usually find Paul in the IBM Studio in NYC.

Paul Papas is the Global Leader for IBM's Interactive Experience practice, a next generation digital agency, consultancy, and systems integrator.

In this role, he leads a global team, helping clients reinvent customer experiences to drive growth.

"For marketers, everything today is revolving around how they can create a next generation customer experience which is differentiated, more personalized and transcends digital and physical."

Paul's team is comprised of business strategists, creative directors and designers, data scientists, customer experience researchers from IBM Research, and technology specialists all skilled in the latest digital, mobile, social, analytics, and cloud technologies. His organization includes a global network of IBM Studios where clients engage in innovation and exploration workshops, develop accelerated visioning, discuss best practices/trends, and collaborate on the execution of their projects.

Paul is a dynamic senior executive with a proven track record for growth. He works with global C-suite executives on customer experience and digital transformation programs. He has nearly 26 years of experience in professional services and deep specialization in Digital Transformation, e-Commerce, Customer Relationship Management, and Business Analytics. In 2013, Paul was ranked as one of the top CRM Influential Leaders by CRM Magazine and named the “King of Commerce.” Prior to joining IBM in 2002, Paul was a Partner at PriceWaterhouseCoopers and has held multiple leadership roles throughout his career.

He is a frequent public speaker and blogger on the convergence of the physical and digital worlds, customer experience and digital transformation.

"The last, best experience that anyone has anywhere becomes the minimum expectation for the experiences they want everywhere" "For marketers, everything today is revolving around how they can create a next generation customer experience which is differentiated, more personalized and transcends digital and physical."

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