Insights from the 2011 IBM Global CIO Study

How are technology leaders helping their organizations adapt to the accelerating change and complexity that mark today’s competitive and economic landscape? To find out, we spoke in person with 3,018 CIOs, spanning 71 countries and 18 industries. Public and private sector CIOs described both the challenges and opportunities from increasing complexity. They shared how they are innovating with technology for organizational success.

These in-person conversations, along with our statistical analyses of responses, underscore the ever-more vital role of the CIO.

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Research and insights

- Global CIO Study Highlights for Retail, Consumer Products, Travel, Transportation (Click the PDF link below to select your industry)
Retail: Partnering extensively to increase agility and focus
- Global CIO Study Highlights for Communications, Media and Entertainment, and Energy and Utilities (Click the PDF link below to select your industry)
Communications: Turning to cloud computing to increase efficiency and agility
- Global CIO Study Highlights for Banking, Insurance, Financial Markets (Click the PDF link below to select your industry)
Banking: Streamlining business processes and managing risk
- Global CIO Study Highlights for Government, Healthcare, Life Sciences (Click the PDF link below to select your industry)
Government: Increasing responsiveness and citizen access through self-service portals
- Global CIO Study Highlights for Automotive and Electronics, and Chemicals and Petroleum (Click the PDF link below to select your industry)
Automotive: Moving to cloud computing and driving greater collaboration
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Case studies

- Akzo Nobel balances IT efficiency with commercial agility
Read how the world's largest paints and coatings company acted to boost revenues while consolidating IT resources and maintaining flexibility.
- Making a difference at Allied Beverage
Watch a video interview with Brian Margolies, CIO of Allied Beverage, as he shares his insights on how IT is helping his company advance
- YES BANK cashes in on clever outsourcing
See how one of India's fastest growing private sector banks controlled IT costs and maintained an infrastructure that is flexible for future growth
- MTN brings mobile banking to Africa
Learn how one Africa's telecommunications leaders is shifting its focus to provide a range of financial services through mobile phones
- University of Warwick makes connections the smart way
See how a collegiate academic department built an extensive enterprise system that provides secure online collaboration and identifies capable partners to tackle business opportunities

IBM Solutions

- Gain insights and optimize results
Business Analytics and Optimization solutions can provide a new path to value
- Rethink IT. Reinvent Business.
Learn more about smart, secure and ready for business SmartCloud solutions
- Smarter Computing: a new era of IT
Discover how Optimized Systems, Big Data and Cloud can fuel innovation and drive greater efficiencies
- Optimize business performance
Find out how Business Process Management can Increase business and IT agility by continuously improving core business processes

Spotlight

- 2011 Global CIO Study -- The Essential CIO
For a quick overview of the Study findings, read the executive summary

- Wema Bank reaches customers in new ways
Read how Nigeria's oldest indigenous bank created a responsive IT platform, and strengthened its brand appeal through new services
- Peterborough puts sustainability on the map
Discover how this English city is enabling citizens to make smarter decisions about resource use while allowing utilities, government and businesses to share information for the first time
- Watson gets down to business
See how IBM's Jeopardy! champion can be applied to solve business problems
- 2011 Global CIO Study -- The Essential CIO: Midmarket Perspective
A complement to the full study highlights how midmarket CIOs support their organizations

Videos

The Essential CIO

Video not available.

Events

The 2011 Global IBM CIO Study -- The Essential CIO

This on demand web event features a presentation on the findings of the Study and a panel discussion of CIOs

Conversations

Social media spaces for CIO thought leaders
- Read the latest blogs and tweets and join the conversation
- join the conversation on Twitter #IBMCIOStudy

CIO mandates

Our research identified four distinct "CIO Mandates" that are based primarily on how each organization views the role of IT
- Learn more about CIO Mandates

Self-assessment tool

Find your mandate along with global, regional and industry responses to key survey questions.
- Take the 2011 IBM Global CIO Study self-assessment

IBM experience

Five short case studies on how IBM is using information technology to become smarter, more productive and efficient
- Transforming human resource management with a single, global approach (936KB)

Inside the report

"We are looking for new and innovative ideas that improve productivity and anticipate our customers' needs, but we still have to 'keep the trains running.'"
-- Kelly Carter, CIO, NASA HQ
- Get the study