Workplace optimisation consulting services

Maximise end users' access to information, applications and processes, with an infrastructure built on our technical knowledge and consistent processes available worldwide.

IBM workplace optimisation consulting services provides best practices, in-depth technical knowledge and practical advice delivered by experts. These services are designed to develop innovative recommendations and alternative approaches to help you optimise your end user environment. With security-rich, anytime, anywhere access to relevant information, applications and processes, you have the potential to increase end user device utilisation and efficiency, reduce costs and improve IT management.

What we offer



Service detail

Service details

Worldwide capabilities from an experienced team

IBM is committed to making its expertise and resources available to help you confidently support your employees and end users for enhanced productivity and business growth. We leverage our global factory model to deliver quality and consistency; use proven, predefined solutions that help ensure success; and deliver exceptional, innovative capabilities that provide you with access to an industry-leading intellectual property portfolio.

Client success stories


With 4,000 IBM help desk technicians scattered around the world, IBM's CIO was challenged with the need to streamline spiraling costs, support multiple operating systems, deliver consistent, high-quality services and improve the performance of critical applications. In response to this need, IBM developed and implemented IBM workplace optimisation consulting services - virtual infrastructure access services. As a result, IBM reduced its support costs by nearly 30 percent and improved application performance through the centralisation and virtualisation of applications. By providing support technicians, regardless of their location, with access to any client environment from the delivery center, IBM improved agent services. IBM workplace optimisation consulting services - virtual infrastructure access services is an innovative approach that's been tested and validated. It's one that IBM can deliver to its clients to help enable them to optimise their end user environments - right the first time and every time, with a faster return on investment.

Related resources

Find studies, papers and briefs on this topic

NOTE: JavaScript is disabled in your browser. SSI information is only available when JavaScript is enabled.

We're here to help

Easy ways to get the answers you need.

Related resources

Featured literature