Service desk direct-Smart Business End User Support

Simplify end-user support with our managed
service desk solution


Increasing workforce mobility and advanced devices are straining your IT infrastructure, leaving your IT staff unable meet new support standards. You need a cost-effective service desk to address incidents quickly and keep end users productive.

IBM Smart Business End User Support – service desk direct offers you a rate-carded, managed service on the IBM Cloud, with incident and problem tooling, global agents and IT Infrastructure Library®(ITIL®) best practices to help you maintain service levels.


Are you dealing with the time-consuming, expensive requirements of your service management systems, which can be difficult to integrate, deliver and update?

Cutting back on support is not an option. Increasing mobility and new technologies are also impacting the number of incidents your service desk handles. You may be considering more self-service, remote support tools or software-as-a-service (SaaS) deployment to help reduce costs, but are concerned about potential business disruption to end users.

IBM Smart Business End User Support – service desk direct offers you a fully managed service desk with live multilingual agent support and tools to help address your incidents and problems quickly.

Coupled with SaaS, IBM can help you transition rapidly and update seamlessly so you retain service levels and a consistent end-user experience without the responsibility of day-to-day management.

Rate-carded pricing enables more predictable budgeting yet offers flexibility to meet future needs.

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