IBM Technical Support Services

Increase availability and simplify management with integrated support for your multiproduct, multivendor hardware and software environment.

How Technical Support can shape the reputation and value of your company.

More than 400 respondents in 23 industries across the globe agree: managing reputational risk is crucial to their business, and managing IT risk is a major part of their efforts. Learn what these respondents are doing — and what they’re overlooking — in the 2012 IBM Global Reputational Risk and IT study report

Overview

IBM Technical Support Services are a fundamental part of the extensive IBM Global Technology Services (GTS) offering portfolio.

IBM's service offerings are modular and scalable allowing customers to customize the service they require today and in the future. Supporting business critical, high availability system requirements, customers can enhance and upgrade Base offerings, such as Hardware and Software Maintenance or Support Line through additional service offerings such as Enhanced Technical Support, Warranty/ Maintenance Service Upgrade and Committed Services (where available). The IBM Technical Support offerings will help you save costs and improve your IT performance. Our offerings add value with technical excellence and outstanding service for your IT environment, from non-critical to high critical situations. IBM Technical Support Services offer multiple support based on service levels matching your specific and unique business needs.

Why IBM Technical Support offerings?

Our offerings give you single-source support and direct access to a comprehensive set of online tools for the rapid identification and resolution of incidents and problems. With electronic services, IBM proactively monitors the heartbeat of your systems, taking preventative action to maximise system availability. With our global network, we can provide around-the-clock access to support specialists who are backed by fast IBM resources. With our wide range of expertise on IBM and multi-vendor products we can support the most complex environments. And with a variety of support options, we can tailor our service to deliver the level of support that meets your unique needs.

Helps simplify maintenance and reduce costs with single-source support for your environment
Helps prevent outages and improve availability through rapid incident and problem identification and resolution
Enables in-house staff to focus on critical business activities by leveraging extensive IBM expertise.