IBM Global Process Services

Business Process Innovation

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BPO services

The process-driven disciplines of Customer Relationship Management, Finance and Administration, Human Resources and Procurement and Supply Chain Management are rich with opportunities for your enterprise not only to save money but to grow, grab market share and drive customer loyalty. Discover how we innovate processes to deliver measureable business outcomes for clients in a range of industries and markets.

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Customer Care
IBM now provides Customer Care through a strategic partnership with Concentrix.

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Finance and
Improve the quality, integrity and accessibility of financial data for better business insight and decision making.

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Human Resources Learning
and Recruitment Outsourcing
Focus on strategic HR and talent initiatives while managing costs and providing an excellent employee experience.

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Procurement and
Supply Chain Management
Access the best global resources and materials while getting the most value from every dollar.

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The CMO's Customer Centricity Mandate

Explore how CMOs have the opportunity to own the customer experience.


IBM 2012 Global CEO Study

Partnering for innovation is a key finding of the IBM 2012 CEO Study. Learn more about this finding and others in the Study Report.