IBM Global Process Services

Business Process Innovation

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Client Success


L’Oréal USA experiences the beauty of cost savings with an IBM solution

IBM Global Process Services streamlines indirect procurement, improving purchasing efficiencies


Animas uses IBM advanced analytics to speed revenue cycles

Animas, a division of Johnson & Johnson, uses IBM advanced analytics to speed revenue cycles.


Transport for London (TfL) Case Study

Transport for London transforms its operations, realizing significant cost savings while reducing traffic congestion and raising revenue for future projects.


Unilever Europe Case Study

Learn how IBM contributed to Unilever’s transformation journey towards enhancing business resiliency and driving sustainable cost-effectiveness


GM fuels corporate-wide hiring efficiencies

Read how General Motors is accelerating their talent acquisition with innovation recruitment outsourcing.


Yahoo Case Study

Rapid time to market powers a competitive advantage for Yahoo!


Intuit Video

IBM helps Intuit transform their key business processes to achieve long term growth and profitability


Southwest One Video

Southwest One transforms customer service while reducing costs


Korea Exchange Bank Case Study

Procurement outsourcing helps Korea Exchange Bank focus on banking and growth


American Airlines Case Study

American Airlines takes a fresh approach to servicing employees


IBM Human Resources Outsourcing Story

IBM HR rises to the transformational challenge



What Others Think


Everest names IBM Procurement Outsourcing Market Star Performer


Everest names IBM Finance & Accounting Outsourcing Market Star Performer


Gartner MarketScope for Comprehensive HR BPO rates IBM as “Strong Positive”


Gartner ranks IBM a Leader in the 2011 Worldwide Customer Management Contact Center BPO Magic Quadrant.


Reshaping Services, A plan for partnership - How business process outsourcing can play a major role in reshaping public services.

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