IBM Global Process Services

Business Process Innovation

Primary tab navigation


Our global network of delivery centers enables us to deliver consistent process improvement no matter where the work is performed. Whether your business ecosystem is global, regional or local, we have the right tools, experience and assets to align our process delivery to your unique needs while leveraging our global capability for innovation.



Our delivery center employees are stewards of your brand and the IBM brand.


Integrated Delivery

Our global presence allows us to offer the right mix of on-shore, near-shore and off-shore delivery resources and capabilities.


Methodology: EPIC

Our analytics-driven methodology for innovating and continuously improving your business processes.



We use IBM analytics to understand how processes can be optimized to deliver more precise business outcomes.

Meet a member of our team



Client collaboration is at the core of our BPO relationships

See examples of the interactions and touch-points between GPS delivery center employees and our clients.