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IBM Customer Agreements and Attachment for IBM Internet Security Systems (ISS) Products and Services
The IBM Customer Agreement (the “Agreement”) and the ICA Attachment for IBM Internet Security Systems ("IBM ISS") Products and Services (the “Attachment”) govern specific transactions by which you acquire IBM ISS Products and Services from IBM. You may print these documents, sign them, and return them to your IBM sales representative. As an alternative, although the Agreement and the Attachment each specify both of us must sign, you may agree to accept the terms of the Agreement and the Attachment, without modification, by signing a Transaction Document that incorporates the Agreement and the Attachment by reference. If you are incorporating these agreements by reference into a Transaction Document:
- You also agree that you are authorized to accept the terms of the Agreement and the Attachment on behalf of the legal entity you represent.
- The terms of the Agreement and the Attachment are applicable only for each individual transaction. Future transactions will be governed by the terms of the Agreement and the Attachment applicable at the time the transaction occurs.
- Please retain a copy of the Agreement and the Attachment for each of your transactions.
IBM Customer Agreement
Attachment for IBM Internet Security Systems Products and Services
Service Descriptions/Service Level Agreements and Glossary
- IBM Managed Security Services for E-mail Security (146KB)
- IBM Managed Protection Services for Networks – Select (54KB)
- IBM Managed Security Services for Web Security (54KB)
- IBM Managed Security Services for Network Intrusion Detection and Intrusion Prevention (165KB)
- IBM Managed Protection Services for Networks – Standard (98KB)
- IBM Managed Security Services for Network Firewalls (87KB)
- IBM Managed Protection Services for Servers – Standard/Select (105KB)
- IBM Managed Security Services for Security Event and Log Management – Standard/Select (55KB)
- IBM Managed Security Services for Unified Threat Management – Standard, Select, Premium (147KB)
- IBM Vulnerability Management Service (80KB)
- IBM X-Force Threat Analysis Service (43KB)
- IBM Managed Protection Services for desktop firewalls – Standard (105KB)
- Glossary (32KB)
