Service detail
IBM Converged Communications Services - Unified Messaging can help improve communications, boost employee productivity and enhance customer service with messaging platforms that consolidate voice, e-mail and fax messages in a single inbox that can be accessed anywhere, anytime by phone or Web browser.
Highlights
- Can help improve customer service
- Supports employee collaboration
- Helps reduce costs associated with managing communications infrastructures
- Facilitates enhanced operational efficiency
Communication. It defines your business. It's about how you connect with your customers, and it's also about how your employees come together to make your business work. And in today's high-pressured business environment, your employees don't have time to be retrieving messages from voice mailboxes, or hunting down faxes gone astray. And your customers certainly don't have time to wait for you to get back with them about their requests or purchase inquiries.
As you expand, and as more of your employees go mobile, the task of managing voicemail, e-mail and fax messaging systems across multiple locations becomes all the more challenging. And expensive.
But it doesn't have to be either. IBM Converged Communications Services - Unified Messaging helps you bring all of your messaging applications and infrastructures together, so your employees can access all their messages - voice, e-mail and fax - through multiple and the most convenient means. They can access messages via phone or Web browser, using voice prompts if they choose. Faxes can be sent and forwarded to virtually any location or device, and your staff can customise their call screening to ensure that the most critical messages get through. Best of all, your IT team has only one system to manage, which can help save you both time and money, and allow you to redirect resources toward revenue-generating activities.
IBM Converged Communications Services - Unified Messaging can integrate with your existing IBM Lotus? Notes? or Microsoft? Exchange environments. So you can optimise your investments while simplifying your overall environment.
