Converged Communications Services

Enable anytime, anywhere communications and improve operational flexibility and efficiency by building an integrated communications system that can run on an IP network.

Converged Communications Services can help streamline business applications and processes by improving how your employees can reach one another

Overview

There are more ways to communicate than ever before. And as those methods continue to proliferate, so does the need to integrate all of the communications technologies -- whether voice, data or video -- so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.

IBM Converged Communications Services provides a portfolio of consulting, integration, deployment and management services to build integrated communications and networking environments that can help you:

Increase productivity with innovative collaborative environments using voice, data and video
Reduce costs by streamlining networks and network management support
Support a mobile workforce and distributed operations
Transform legacy call centres into multichannel contact centres for improved customer service

Open, Customizable, Innovative: Collaboration Solutions From IBM

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Openness: The Basis for a Sound Unified Communications Strategy

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Taking Communications & Collaboration to the Next Level...in the Context of Business Processes

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Managed Converged Communication Services

Many organisations have switched to IP Telephony to increase efficiency and reduce telecommunications and management costs (196KB)

Streamline your business communications with unified communications and collaboration solutions from IBM

It's no secret that communication and collaboration can fuel the efficiencies and advancements businesses need to stay ahead. (721KB)

Simplifying the move to unified communications and collaboration with IBM Global Technology Services

The IBM UC2 strategy, instant messaging (IM), e-mail, unified messaging and your existing telephony, Web, audio-conferencing and video-conferencing capabilities into a single, highly flexible user interface. (650KB)

Converged communications
Learn how IBM can help your company better integrate your communications for greater customer service, through a converged communications strategy, so your employees can stay connected to applications, data and each other.

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Measuring the Pain: What is Fragmented Communication Costing Your Enterprise?

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Your Collaboration Destiny Continues
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Akiba Saeedi on "What exactly is Unified Communications and Collaboration?"
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Interop New York 2008 Watch Bob Picciano, General Manager, Lotus Software and WebSphere Portal, explore Web 2.0, mashups and other collaboration trends for the enterprise.
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Anywhere communications Provide your organization with instant access to people and information, while extending collaboration tools to mobile workers and bringing together all of your messaging technologies.
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	IBM and Cisco Alliance (exe,12.8MB)