Device Management Services

With the growing proliferation of devices and technology platforms across the enterprise, the deployment, management and support of end user devices and environment is becoming a complex and daunting task. Do you have visibility and control? How many devices are you managing? Do they meet all compliance requirements? This growing level of complexity is driving up associated device management and support costs, whilst there is pressure to reduce IT budgets. This challenge is also putting pressure on internal support staff who may not have the diversity and depth of skills required to maintain end user service levels within this environment. This may lead to the erosion of end user productivity.

IBM Device Managed Services is an integrated and comprehensive suite of deployment, management and support services that span the entire end user IT environment and covering the majority of technology platforms or devices (including : desktop, laptop, PDAs, smart phones). Let IBM can take over the deployment, management and support of your end user devices, allowing you to focus your resources and investment on your core business activities.

By standardising and adopting a proven and ITIL conformant framework of processes, tools and highly skilled people, IBM Device Managed Services can help you reduce complexity, optimise cost, improve service delivery to users and end user productivity.