Telecom expense management services

Telecom Expense Management (TEM) may help increase control over and reduce the cost of your voice, data and wireless communications by using an integrated and proactive approach to managing your telecommunications resources. IBM® Telecom Expense Management Services provide an end-to-end solution including order management, inventory management, bill payment management, cost recovery management, vendor management and ongoing process operations to help you simplify and cost effectively manage domestic and global telecommunications expenditures.

Telecom Expense Management (TEM) services are designed to help you:

• Reduce telecom expenses by implementing controls, standardising across the enterprise, reducing complexity, and automating processes
• Lower the burden on in-house resources for managing multiple telecommunications services, vendors, contracts, orders and invoices
• Better align your telecom investments with business opportunities through increased visibility of assets and capacity trends
• Establish predictable telecom expenditures for enterprise business lines
• Invest in strategic business initiatives by leveraging savings from telecom expenditures

TEM services include:

• An end-to-end integrated solution for managing orders, inventory, bill payment, cost recovery and multi-vendor relationships
• Comprehensive lifecycle services including TEM assessment, transition planning and design, transformation implementation, and ongoing management and operation of TEM processes
• Continuous validation of billed versus installed services and contracts; centralised, standardised ordering processes to help eliminate off-contract or out-of-process buying
• A formal billing dispute resolution process with telecommunications providers to recover costs and reduce invalid and inaccurate network billing