Setting the agenda: An operational environment for multi-channel on demand banking
Many banks have been criticised for not having a single view of their customers, not being able to deliver consistently excellent service over multiple channels and not being able to deliver new services as quickly as their clients demand.
Paper written to help those concerned about denial-of-service (DoS) attacks. It emphasises the point that Internet security requires teamwork and attentiveness by all members of the Internet community. [2000]
Legacy Applications: From Cost Management to Transformation
This Aberdeen Group White Paper examines the subject of legacy application modernisation. It describes different approaches to extracting value from legacy applications.
Once viewed as simply a tool for reducing IT costs, outsourcing is today evolving to encompass strategically focused, comprehensive management of critical business processes. This emerging outsourcing model is referred to as transformational outsourcing.
