“ The drive for business value in IT starts inauspiciously if we can’t properly convey the role and intent of the very organization meant to deliver it.” — John Berry, InternetWeek Online Introduction In today’s Web-connected world, information technology (IT) has become a crucial business-level concern and priority—affecting decisions from the factory floor to the executive suite. CIOs and CTOs alike now sit in the boardroom, joining CFOs and CEOs in shaping strategies for everything from supply chain management solutions to mergers and acquisitions. Today, the effective application of technology alone can be the deciding factor in determining whether companies are, in the end, successful. Reducing costs, enhancing business capabilities, increasing customer satisfaction and improving performance across the enterprise have thus become leading IT imperatives.  | 
