Managing and developing the human resource: News stories

IBM's business process outsourcing operations in Tulsa, Okla., are a boon, anchoring nearly 1,000 employees in the city. The finance and human resources outsourcing agreements signed with energy firms Williams and Marathon Oil are the latest signs that IBM's presence benefits the area.

In a new five-year contract, IBM intends to improve Sprint's customer service through customer segmentation, call routing, and handle times, IBM will also assume the management of many of Sprint's call centers. Sprint expects to save $550 million over the next three years.

IBM has won a Workplace outsourcing contract, which bundles together enterprise desktop services, from Zurich Financial. IBM will manage 65,000 "electronic workplaces." A Zurich spokesperson says the Workplace concept is attractive because employees are not tied to specific workplaces.

IBM is gathering its resources to develop unique solutions to problems in transportation, financial services, manufacturing, and other industries. IBM Global Services has doubled its business consultants to 60,000 experts and has formed close links with the 3,000 researchers at IBM laboratories.