Building a resilient infrastructure: Case Studies

IBM Global Services - Business Consulting Services brought on demand responsiveness to Siemens ICM, a North American wireless carrier, with an advanced network planning solution.

IBM Global Services - Worldwide Strategic Outsourcing developed a price-per-user cost model for Solvay, an industrial company, that allows it to pay to support its exact number of SAP users, helping the company better predict costs and improve efficiency through increased system availability.

IBM Business Consulting Services outlined and provided a strategic implementation plan for new product offerings to generate new revenue sources for Telekomunikacja Polska SA (TP) and help the company move forward in a competitive market.

Technicolor sought an integrated platform to digitally store, manage, access and distribute entertainment content. IBM delivered a Media Asset Management system that lowers costs, improves customer service and puts Technicolor at the forefront of industry changes.

IBM Business Consulting Services delivered application management services to the Government of Alberta to support the business needs of more than 24 unique ministries as well as various boards and agencies.

IBM Business Consulting Services helped PricewaterhouseCoopers Netherlands (PwC), an international accounting firm, standardise regional enterprise resource planning (ERP) applications.

IBM Business Consulting Services helped the U.S. Army agency responsible for delivering training to develop and manage a Distributed Learning System to serve the U.S. Army across the U.S. and around the world.

IBM Business Consulting Services helped Flughafen Koeln/Bonn GmbH, which operates a medium-sized European airport, redesign its controlling process for greater transparency in its revenue and cost structures as well as improved reporting capabilities.

IBM Business Consulting Services evaluated and provided a roadmap for SAP optimization for Nexen, Inc., a global energy company, in preparation for expanding SAP modules and coverage.

IBM Business Consulting Services implemented a treasury system with straight-through processing, improving accuracy and efficiency for Raiffeisen Zentralbank Osterreich AG (RZB).

IBM Business Consulting Services worked with Kookmin Bank to help it provide a single, enterprisewide view of its customers as well as better, more efficient service.

National Grid Transco (NG Transco), a recently merged utility company, leveraged several branches of IBM Global Services to implement a single enterprisewide procurement system.

Voltas Limited, an Indian air conditioning and engineering firm, sharpens its competitive edge by leveraging the expertise of IBM Business Consulting Services to implement SAP R/3 on an IBM infrastructure.

Deutsche Post AG, a German postal service company, called on the expertise of IBM Business Consulting Services to implement a SAP archiving solution based on IBM Content Manager CommonStore that automates and streamlines accounting workflow and reduces costs.

Imagistics, an office equipment retailer, worked with IBM Business Consulting Services to create a standalone business infrastructure for providing more responsive supply chain management, cutting costs and improving efficiency.

Working with IBM Business Consulting Services, Clariden Bank updated its core banking system to increase customer satisfaction and improve profitability.

When Ford Motor Company Europe -- Company to Dealer Systems (CDS) needed a more efficient and effective helpdesk, it turned to IBM Business Consulting Services for designing, hosting and staffing.

With help from IBM, Goodyear developed an online solution that increases productivity and customer satisfaction while reducing costs and creating new sales opportunities.

The Canadian Navy needed a robust, dynamic information-sharing and collaboration system to enable realtime communications for rapid-response deployment and operations.

ADVO, the largest direct-mail marketing services company in the U.S., worked with IBM to achieve two major corporate goals: restructuring the company's business processes and systems and helping its employees adapt to those significant changes.

The All-England Lawn Tennis & Croquet Club (AELTC) needed a cost-effective means of rapidly scaling up its services for the rush of visitors during the 13 days -- 'the Fortnight' -- of the Championships without having to pay for those services year-round when they are less needed.

Estimating that more than half of its passengers will soon be using the internet for airline services, Finnair came to IBM to transform its IT systems and create the Finnair Innovation Center for incubating new solutions for the airline industry.

A major provider of construction-related services and project development in Sweden turns to IBM Business Consulting Services (BCS) to help develop an integrated and extensible IT platform that can enable the company's future growth.

Magnabosco Guido SRL, an Italian provider of hardware products for retailers, replaced its dated, inefficient sales system with a wireless, PDA-based system that integrates seamlessly with the company's existing enterprise resource planning (ERP) system.

Viewpointe Archive Services allows banks and their customers to process and retrieve check images more quickly.

As Twinlab grew from a small vitamin shop to a large multinational health company, it found that many of its systems were becoming inadequate to meet its needs. To ensure continued growth, Twinlab turned to IBM to unify its business processes with a fully supported e-business platform.

Direct marketer Senshukai used IBM e-business on demand to extend its successful catalogue web site to Japan's 30 million mobile phone-based internet subscribers.

PGA TOUR, Inc. teamed with IBM to develop a flexible, cost-effective web application that can scale to support peak visitor traffic during TOUR events, offering golf fans reliable, realtime tournament and player information, and the ability to watch live golf graphically on their computers.

Mobil wanted to offer travelers a realtime, online version of its popular Mobil Travel Guide. Mobil turned to IBM and e-business on demand for a solution that kept upfront capital costs low, while providing them with a flexible, scalable infrastructure that could grow with their web site.

After developing an innovative web-based radiology service management system, Teinos turned to IBM for on demand services to reduce the infrastructure cost of deploying its solution.

U.K.-based cahoot used a low-cost, outsourced technology model supported by IBM e-business on demand to offer a variety of e-banking services to a growing market.

Stratascope worked with IBM to develop an affordable, reliable e-business on demand infrastructure that helps the young company deliver its software to other companies via the Internet while maintaining the flexibility to fix or upgrade its offerings rapidly in response to market conditions.

A leading Canadian investment firm leverages a new technology platform to respond faster and more efficiently with new products and services for its clients.

A leading Canadian investment firm leverages a new technology platform to respond faster and more efficiently with new products and services for its clients.

A seasoned high-tech entrepreneur realised that players of traditional, massively multiplayer online video games were all too often frustrated by sluggish performance and server downtime.

A major direct marketer feels that a successful web site could generate greater returns.

TALPX wanted to expand the capabilities and offerings of its business-to-business marketplace for the lumber and panel supply industry.

In choosing a partner for web hosting, the world's largest auto parts network entrusts its brand integrity to IBM.

France's largest shipping group entrusts a new global challenge to IBM.

A hard goods retailer upgrades its call center operation.

A leading gas distributor updates and modifies its customer information system to provide more efficient services while reducing costs.

Spanish public healthcare system, Servicio Extremeño de Salud (SES) transforms its organization to operate more efficiently and responsive to patients’ needs when it selects IBM Global Business Services to design and deploy a new, integrated infrastructure.