Application Innovation Services

Cross Channel Experience Assessment

The shopping habits of consumers are changing, with consumers now using multiple channels, technologies and devices to interact with brands. Unfortunately, delivering a consistent and valuable experience across all of these is proving to be a significant challenge. IBM can help you provide a consistent shopping experience by developing a strategy that prioritises channel innovation, reflects your brand personality, guides future channel investments, and supports you to understand the high level technical requirements that will support your multi-channel strategy.

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Smarter Marketing Accelerator

Marketing to the empowered consumer is requiring increasingly intricate and near real-time marketing capabilities. IBM can assist you to cut through the complexity by analysing your current customer awareness, customer engagement, cross-channel integration and cohesion within your marketing operations. IBM will use this assessment to identify and enable new integrated capabilities as well as assist in leveraging your current capabilities.

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• Smarter commerce
  e-Commerce (US)
  Strategy, design and implementation of robust e-Commerce solutions based on WebSphere Commerce Suite (US).
  Enterprise marketing Management (US)
  Streamline, integrate and analyse relationship marketing, online marketing, and operations for enhanced customer loyalty through implementation of IBM Unica (US) and IBM Coremetrics software (US).
  Portals (US)
  Strategy, design and implementation of WebSphere portal-based solutions (US) that facilitate information sharing and collaboration across organisational boundaries and with customers.
  Order Management and Fulfillment (US)
  Streamline the commerce lifecycle to drive growth and increase the efficiencies of cross-channel selling and fulfillment processes through implementation of IBM Sterling Order Management and Fulfillment (US) software suites.
  
• Business process management (US)
  Consulting and implementation for BPM to empower business and IT to embrace change and continuously optimise key business processes.
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  Enterprise Integration
  Cost effectively align your integration infrastructure with both your own business processes and those of your key partners, suppliers and customers.
  EAM Assessment
  Cost effectively align your integration infrastructure with both your own business processes and those of your key partners, suppliers and customers.
  Learn more (457KB)
  
• Emerging technologies and architecture (US)
  Align information technology with business goals, drive technology strategy and ensure adherence to IT standards and principles.
• Supply chain solutions
  Asset Management (US)
  Improve productivity, reduce maintenance costs, and maximise service levels of your field operations through implementation of IBM Maximo enterprise asset management software.
  Learn about IBM Maximo Enterprise Asset Management Services (US)
  Improve space utilisation, reduce energy costs and reduce carbon footprint of your real estate through implementation of IBM TRIRIGA Integrated Workplace Management Systems.
  Learn about IBM TRIRIGA Integrated Workplace Management Services (US)
  Get started with EAM Assessment (457KB)
  Procurement
  Drive cost savings and faster time-to-value in your procurement processes through adoption of Emptoris procurement solutions.
  Demand Planning and Logistics
  More effectively forecast demand and optimise logistics through JDA software solutions.
  

• Security and privacy
  Governance, Risk and Compliance (US)
  Evaluate existing security practices, compliance with regulatory requirements, security education & training programs and overall risk exposure in the context of business and technical requirements and objectives.
  Identity and Access Management (US)
  Design, implement, deploy and maintain an integrated identity management system that standardises access management throughout platforms for users, devices, applications, business processes, and physical security points such as biometric, smart-card and badge readers.
  Data Security, Privacy and Governance (US)
  Protect the sensitive data within your application portfolios through analysing existing gaps and determining how to make changes in ongoing policy and procedure.
  Application Security Services for Cloud (US)
  Understand and address the full impact and potential business risks of cloud delivery models.
  
• Interactive solutions
  IBM Interactive
  IBM's digital agency focused on development of next-generation business solutions and ground-breaking user experience models.
  Mobile (US)
  Develop applications and solutions to extend business processes to a variety of consumer and enterprise mobile devices.
  Contact Centres
  Optimise contact centre solutions and operations to drive improved business capabilities and enhanced customer satisfaction.
  
• Application Development (US)
  Develop, test and implement leading edge custom applications to drive innovation and growth across a wide range of architectures, technologies, platforms and devices
  Business Application Modernisation (US)
  Improve business alignment, total cost of ownership and application flexibility through a factory-based approach.
  Application Development Services for Cloud (US)
  Build custom applications that take full advantage of the benefits of cloud computing and address industry opportunities for delivering services via SaaS models.
  
• Complex Program Management
  Design and implementation of end-to-end large scale systems integration projects that integrate systems and applications to support business functions across the enterprise.