Technical Support Services

Time is money and downtime is expensiveSingle-source, comprehensive technical support (US)

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IBM Technical Support Services can help increase the productivity of your IT staff and end users. With IBM on your team, you can simplify your technical support strategy and experience increased IT environment availability.

Technical support for your IT environment

IT integration and optimisation can help increase business efficiency and improve profit margins. But in a tightly integrated, highly optimised IT environment, a component outage can be amplified as it ripples across your business.

IBM Technical Support Services (TSS) can help you maintain higher availability and IT performance with integrated maintenance and technical support for multivendor hardware and software solutions. Our comprehensive portfolio of services is designed to help you resolve problems more quickly—or even prevent problems before they occur—and to protect your IT environment during both warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty technical support coverage, we offer highly skilled technicians who can provide around-the-clock remote or onsite support with a single point of contact. Our services are backed up by an extensive parts network and service-level options designed to be flexible enough to meet your specific business needs.

We can help simplify your technical support strategy through single-point-of-contact services for IBM and non-IBM equipment, enhanced service levels and managed support options. We can even become the technical support organisation for products that you manufacture and sell.

If you need support for a single device or small number of devices, the IBM® ServicePac® Selector Tool can help you find the right ServicePac for your business. For larger environments, explore the links below for more details on our services. The videos on the right can help you learn more about TSS.

Your IT infrastructure is critical to keeping your business running. Learn more about the benefits of having IBM on your team by exploring the topics below.

Learn more about how our technical support services (US) can help your business.

What we offer

IT maintenance

IT maintenance (US)

IT maintenance for server, storage and network devices leverage onsite and remote support to help you cut your costs and boost performance

IT support solutions

IT support solutions (US)

Simplify support with single-source, integrated services for IBM and third-party hardware and software solutions that were purchased through IBM

Managed IT support

Managed IT support (US)

Simplify support for multivendor environments, with comprehensive, integrated services

Software support services

Software support services (US)

Software support services, either onsite or remote, can prevent outages, accelerate issue resolution and meet service level requirements

Technical support appliance

Technical support appliance (US)

Access robust analytics-based recommendations to help optimise your IT systems availability

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