Service management services

Synchronise IT resources and business objectives with
end-to-end service management services

Aligning IT resources with your business goals requires a well-defined, strategic approach. But with changing demands and the vast amount of technology in your IT environment, where do you start?

IBM provides a portfolio of service management services to help you strategise, design, test and implement an actionable IT service strategy. Whether you are using legacy systems, cloud or a combination of the two—IBM consultants can help. And by implementing a robust IT service management framework, you can reduce costs, improve productivity and automate key tasks.

Service management services

We provide a range of offerings to help you better evaluate, create and optimise your service management strategy. Our services are designed to help your organisation:

  • Initiate a strategy

    We help you develop a strategic roadmap with recommendations for service quality improvements

  • Support SOA

    Participate in a strategy and planning workshop or infrastructure-readiness assessment to better support a service-oriented architecture (SOA)

  • Deploy a solution

    Build, pilot and deploy a solution to help follow industry best practices such as ITIL and improve alignment of the IT environment with business goals

Why IBM?

IBM has led thousands of successful service management implementations worldwide. Our specialists draw on real-world expertise, technical skills, time-tested templates and intellectual capital to help you contain costs and reduce risks. IBM’s leading service integration maturity model (SIMM) asset and assessment roadmap tool helps organisations determine their SOA-readiness. By aligning your IT environment with your business goals, you can deliver higher quality IT services.

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Integrated service management and cloud computing

This paper defines integrated service management and cloud computing, discusses lessons learned and the five steps for striking a balance between the two to achieve optimal business results at the lowest level of risk.

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