Technical Support Services

Proactive support from a trusted provider you can rely onSpotlight: Storage support services (US)

IBM's single-source technical support services can increase availability while simplifying the management of your multi-vendor hardware and software environment to help keep your systems operating at peak performance.

Technical Support for your IT Environment

Hardware and software technical support and maintenance is critical to keep your systems running. Explore the ‘What we offer’ section to see how we can be available 24x7 to support your needs for continuous system availability.

Our comprehensive portfolio of tech support, maintenance and warranty services are designed to protect your IT environment during warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty tech support coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.The ServicePac Selector Tool can help you find the right ServicePac for your business. More Technical Support and Maintenance options are available in the sections below.

Learn more about how our tech support services (US) can help your business.

What we offer

IT maintenance (US)

IT maintenance for server, storage and network devices leverage onsite and remote support to help you cut your costs and boost performance

IT support solutions (US)

Simplify support with single-source, integrated services for IBM and third-party hardware and software solutions that were purchased through IBM

Managed IT support (US)

Simplify support for multivendor environments, with comprehensive, integrated services

Software support services (US)

Software support services, either onsite or remote, can prevent outages, accelerate issue resolution and meet service level requirements

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