Overview
IBM Technical Support Services are a fundamental part of the extensive IBM Global Technology Services (GTS) offering portfolio.
IBM's service offerings are modular and scalable allowing customers to customize the service they require today and in the future. Supporting business critical, high availability system requirements, customers can enhance and upgrade Base offerings, such as Hardware and Software Maintenance or Support Line through additional service offerings such as Enhanced Technical Support, Warranty/ Maintenance Service Upgrade and Committed Services (where available). The IBM Technical Support offerings will help you save costs and improve your IT performance. Our offerings add value with technical excellence and outstanding service for your IT environment, from non-critical to high critical situations. IBM Technical Support Services offer multiple support based on service levels matching your specific and unique business needs.
Why IBM Technical Support offerings?
Our offerings give you single-source support and direct access to a comprehensive set of online tools for the rapid identification and resolution of incidents and problems. With electronic services, IBM proactively monitors the heartbeat of your systems, taking preventative action to maximise system availability. With our global network, we can provide around-the-clock access to support specialists who are backed by fast IBM resources. With our wide range of expertise on IBM and multi-vendor products we can support the most complex environments. And with a variety of support options, we can tailor our service to deliver the level of support that meets your unique needs.
- Helps simplify maintenance and reduce costs with single-source support for your environment
- Helps prevent outages and improve availability through rapid incident and problem identification and resolution
- Enables in-house staff to focus on critical business activities by leveraging extensive IBM expertise.
What We Offer
Customer Analytics
Customer analytics helps you optimise your product portfolio and improve loyalty with management insight into buyer behaviour and satisfaction
Enhanced Technical Support
Takes and integrated, proactive approach to improving system availability and controlling costs
Hardware maintenance services
Simplify management, cut costs and boost performance with onsite and remote hardware maintenance services from IBM.
Hardware Maintenance Services - maintenance for non-IBM Products
Delivering comprehensive multivendor maintenance services
Hardware Maintenance Services - maintenance for non-IBM Products - managed Maintenance Services for non-IBM logo Brocade Products
Take advantage of a one-stop source for comprehensive support of Brocade storage products, regardless of logo , which can help you improve IT flexibility, enhance storage system availability and control hardware maintenance costs
Managed Maintenance Solutions (MMS) for Cisco Products
A comprehensive network support solution for Cisco products from IBM.
Managed support services
Simplify support for multivendor environments, with comprehensive,integrated services.
Software Maintenance for AIX operating systems
Maintain your AIX operating system through updates and 24/7 support
Software support services
Prevent outages, accelerate issue resolution and meet service level requirements with consolidated onsite and remote software support.
Software Support Services - Custom Technical Support
Get the customised, personalised support you need to help cost-effectively manage your growing and increasingly complex IT infrastructure for peak performance - plus an assigned technical solutions manager who can provide proactive advice to help prevent performance problems
Software Support Services for AS/400 Alert
Receive automatic notification of critical software problems and fixes for your AS/400®.
Software Support Services - On-site Software Support
Software Support Services - On-site Software Support
Software Support Services - Software Maintenance for iSeries
This service provides a one-year minimum contract for System i™ software maintenance support.
Solution support services
Simplify support with a single point of entry for IBM and third-party hardware and software solutions.
