IBM’s Outsourcing Services

IBM Strategic Outsourcing:

Change is the only constant. It can be difficult but it also represents opportunity - a chance to do things differently. When that time comes, you need a partner with the vision and experience to help you realise your innovation...

IBM's strategic outsourcing services enable you to rethink the way your business works.

IBM have vast global capabilities and reach, as well as skilled resources to run your IT environment allowing you to focus on your core business.

What We Offer:

Its time to start thinking differently about your business

Every day, the world is becoming more instrumented, interconnected and intelligent. To get ahead - and stay there - businesses must address increasing service demands, rising costs and emerging risks.

The Value of Outsourcing

Thousands of organisations around the world have reduced costs, improved service delivery and enabled innovation and growth by engaging IBM as their strategic outsourcer.

While their reasons vary as much as their businesses, outsourcing is viewed as a more predictable, scalable and reliable way to move their business forward.

Our existing clients tell us there are five sources of value you can expect from partnering with IBM as your outsourcing service provider. You will be able to:

• Improve service delivery quality
• Leverage IBM’s global industry and technology expertise
• Become more adaptable and flexible
• Manage risk
• Financial Value

Taken as a whole, outsourcing with IBM helps to promote improved efficiency, flexibility, security, integrity, and operational effectiveness. By aligning with IBM, your business can become more agile and responsive to business change.

Smarter Infrastructure requires a relentless focus on value and key elements of delivery:

• Skills: In support of industry standards and our quality initiatives, IBM employees have a breadth and depth of technical skills, with an extensive certification program for expert professions such as IT architecture, project management, consulting, services professionals, and IT availability
• Processes: Disciplined process governance ensures best practices are rigorously tested, universally applied, and continuously improved.
• Assets & Tools: From world class data centres to our flexibility to incorporate clients' tools, IBM's service delivery leverages best in-class tools, technology, and processes from across the business to provide our clients with service excellence.
• Information Analytics: Our information management and analytics provide the data and transparency required to continuously improve your operations.

IBM's Outsourcing Services

To help organisations in Australia and New Zealand make the most of our smarter planet, IBM offers a broad range of outsourcing capabilities that drive efficiencies right to the heart of the business. Paired with IBM's considerable depth of industry expertise, our outsourcing capabilities provide robust, scalable services to suit any business environment.

Global Process Services

How can you improve productivity, increase cash flow and add value throughout your organisation? IBM Managed Business Process Services offers you innovative options to combine process, people and technology in outsourced delivery models that create real business value.

Application Management

How can you improve the quality and value of your application lifecycle management investments? Application Management Services help organisations improve and maintain the efficiency of their application environments. IBM's Application Optimization Assembly approach can deliver productivity improvements and innovation to reduce overall project costs, and make maintenance expenses smaller and more predictable.

IT Outsourcing

Are you concerned about the operational efficiency of your current IT infrastructure and its ability to support future business plans? IBM can manage the entire process of maintaining and improving your application, server and storage environments, either at your premises or at an IBM data centre. IBM can also manage desktop computers, either using standard operating environments or virtual desktops delivered over the network, and provide full helpdesk services.

• 2007 Frost and Sullivan Customer Satisfaction Award: Enterprise Outsourcing: BFSI
• IBM's #1 Ranking on IAOP's Global Outsourcing 100 for both 2006 and 2007