Leading Global Financial Services Business
One of the world’s leading financial services companies leveraged predictive analytics to increase sales revenue and provide a more personalised customer experience.
Key leadership at Telstra on the BPO services IBM has provided over the years across their Procurement and Supply Chain businesses.
Interview with Westpac COO, discussing the decision to invest in BPO, and the benefits the business has realised since implementation.
Flood Crisis Support - Telstra
How IBM Global Process Services supported Telstra during the Queensland floods in 2011.
GM fuels corporate-wide hiring efficiencies
Read how General Motors is accelerating their talent acquisition with innovation recruitment outsourcing.
Yahoo Case Study
Rapid time to market powers a competitive advantage for Yahoo!
Southwest One Video
Southwest One transforms customer service while reducing costs
Korea Exchange Bank Case Study
Procurement outsourcing helps Korea Exchange Bank focus on banking and growth
American Airlines Case Study
American Airlines takes a fresh approach to servicing employees
IBM Human Resources Outsourcing Story
IBM HR rises to the transformational challenge
What Others Think
Everest names IBM Procurement Outsourcing Market Star Performer
Everest names IBM Finance & Accounting Outsourcing Market Star Performer
Gartner MarketScope for Comprehensive HR BPO rates IBM as “Strong Positive”
Reshaping Services, A plan for partnership - How business process outsourcing can play a major role in reshaping public services.