IBM Global Process Services. Next Generation BPO

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Analytics


Our business process models include embedded analytics, allowing us to analyse customer and operational data to determine strategic and tactical action plans that reduce costs, improve cash flow and margins, optimise the use of assets and increase customer satisfaction and loyalty. This capability makes IBM analytics more accessible to our business process outsourcing clients in order to give them control of information, extract actionable insights and shift the agenda toward predicting and shaping business outcomes.

Our advanced analytics services:

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Analytics for differentiated customer service


IBM's Watson and the Future of Data