Analytics

Our business process models include embedded analytics, allowing us to analyse customer and operational data to determine strategic and tactical action plans that reduce costs, improve cash flow and margins, optimise the use of assets and increase customer satisfaction and loyalty. This capability makes IBM analytics more accessible to our business process outsourcing clients in order to give them control of information, extract actionable insights and shift the agenda toward predicting and shaping business outcomes.

Our advanced analytics services:

• Use IBM’s suite of industry-leading software assets to assess, structure and transform information from disparate sources
• Leverage leading analytics professionals who can model alternatives and determine the probability of potential outcomes
• Enable improved decision making to address complex business problems through delivery of advanced insight, targeted recommendations and detailed analyses
• Deliver extended capabilities to customers on an annuity subscription basis

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Analytics for differentiated customer service

• White Paper (257KB)

IBM's Watson and the Future of Data

• Video Series (US)