Customer Relationship Management Services
Whether your enterprise wants to increase operational flexibility and efficiency, expand customer use of self-service channels, embrace social media, and improve customer satisfaction while decreasing costs, IBM Global Process Services has the relevant expertise and experience to help you enhance the customer experience and provide measurable business value.
IBM's globally-delivered CRM outsourcing processes and technology resources help transform your business by increasing revenue, reducing costs and enhancing customer loyalty, to give your business a competitive advantage.
Leveraging the balance sheet strength of the global business IBM Global Process Services is able to support corporations through aligning its SLA targets and commercial metrics with our clients’ business outcomes.
We leverage IBM’s significant recent investments in business analytics to optimise your business returns. Identify customer profitability, profile prospects for potential value, provide insights into buyer and channel behaviours and optimise your offers.
Multichannel Customer Experience
Offer your prospects and customers the channel of their choice and utilise advanced business analytics to deliver the right content at the right time to increase loyalty, customer satisfaction and ultimately profitability.
Contact Centre Outsourcing
Take advantage of IBM’s global and local reach, efficient business processes and the best people available to improve revenue opportunities, optimise the customer experience and reduce costs and capital investment.
Technical and Product Support
Provide 24/7 intuitive, highly available customer support that ensures continual improvement in First Call Resolution, drives increased customer satisfaction and loyalty.
Manage the credit to cash cycle while releasing capital, decreasing operational costs and improving the customer experience.
Global Production and Content Management
Leverage the proven IBM global delivery capability to lower the cost of single and multilingual content management while accelerating ROI and time to market for new products and promotional campaigns.