IBM Global Process Services. Next Generation BPO 

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IBM Global Process Services offers a range of solutions for industry-specific processes. Whether your enterprise is a bank that needs to get better at managing risk, a government looking to better serve your citizens, or a telecommunications provider trying to limit customer churn, IBM Global Process Services has the relevant expertise and experience to optimise the business processes that directly impact your bottom line. Learn more about what we're doing in your industry.

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Account servicing, credit card and lender services.

Natural Resources

Natural Resources

Human resources, supply chain management and finance and administration.



Shared services and business process outsourcing models.

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Front and back office solutions for business processes.

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Customer acquisition retention and management services.

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IBM RapidScan Assessment

IBM RapidScan: calculate the benefits of next-generation BPO.

Get a complimentary, unbiased and customised snapshot of your organisation that identifies specific opportunities for operational cost savings and business process improvement.