The state of outsourcing in Australia
Video Highlights from the Australian BPO Report 2012
Peter Monk discusses highlights from the first Australian BPO Report 2012, and how Australian companies are leveraging the benefits of next generation BPO with IBM Global Process Services.
Who is Peter Monk?
Peter came to be a BPO partner through his extensive global experience across a diverse range of industries. Over the last ten years Peter has worked with both Australian and global clients, implementing innovative and technology enabled BPO solutions.
Reap the rewards of next generation BPO
Today’s market calls for a different kind of business process outsourcing provider. One that takes into account your company’s unique identity and position in the market. One that can deliver sustainable competitive advantage through process innovation.
Whether your organisation is large or small, with operations around the world or in just one country, IBM Global Process Services has the scale to deliver cost-effective solutions for your most specialised needs. We can support over 40 languages spread across 50 delivery centres worldwide. This deep collaboration and the measurable business outcomes that result from it are what we call next-generation BPO.
At IBM Global Process Services, we partner with you to create solutions that meet your rapidly-changing business requirements. We tailor our solutions to meet the specific needs of your organisation while utilising the institutional knowledge and expertise gained from IBM's own transformation into a globally integrated enterprise.
Contact your local IBM Global Process Services representative:
Growing Client Revenue in Financial Services with Predictive Analytics
With the assistance of IBM Global Process Services, one of the world’s leading financial services companies leveraged analytics to increase sales revenue and provide a more personalised customer experience.