People and process transformation

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Spotlight

Tap into the power of the cloud to drive business model innovation (US) Tap into the power of the cloud to drive business model innovation

To transform internal operations, customer relationships and industry value chains, organisations need to determine how more best to employ cloud-enabled business models. A global survey conducted by IBM’s Institute for Business Value in conjunction with the Economist Intelligence unit provides insight. less

Cutting through Complexity -- findings from the IBM Business Agility Study The study reveals how business agility can speed innovation and support transformation

This study in the financial, insurance and healthcare industries reveals how business agility can speed innovation and more support transformation. The study investigated business leadership, strategies, technologies, and how agility impacts business transformation. less

Making the most of social media (US) Discover what works and how it's done in a global study from IBM's Institute for Business Value

To better understand how organisations are taking advantage of social business, the IBM Institute for Business Value surveyed more more than 1,100 businesses around the world, and conducted extensive interviews with more than two-dozen recognised leaders in social business. Discover what these leaders are doing to expand upon a presence on the major social platforms and embed social outreach into their core processes and capabilities. less

Research and Insights

Improving productivity while cutting costs with a flexible workplace (US) IBM's Center for Applied Insights reports how best practices can deliver tangible benefits

A report from IBM's Center for Applied Insights based on a global survey of CIOs and IT managers provides more perspective on how best practices can deliver tangible benefits, and what the most successful enterprises are doing that sets them apart. less

A Forrester Research survey shows surging demand for workplace flexibility (PDF, 1.4MB) Mobility and collaboration are essential to the flexible workplace

Where work is done is evolving rapidly with over half of employees now working outside the office on a more regular basis and using multiple devices to access applications and data. These trends are expanding the security perimeter well beyond the walls of the organisation, and convincing many to look to outside experts for help. less

A Forrester Research survey shows surging demand for workplace flexibility Mobility and collaboration are essential to the flexible workplace (1.4MB, 10 pages)

Where work is done is evolving rapidly with over half of employees now working outside the office on a more regular basis and using multiple devices to access applications and data. These trends are expanding the security perimeter well beyond the walls of the organization, and convincing many to look to outside experts for help. less

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Case studies

How First Citizens is improving business processes to work smarter (US) Learn how banks can streamline operations and elevate customers' banking experiences.

Learn how banks can streamline operations and elevate customers' banking experiences.

IBM embraces mobile technologies for business computing (PDF, 215KB) Learn more about leveraging mobile technologies

The explosion of capable, connected smartphones and tablets is changing the way IBM employees more want to work. Discover how IBM is accommodating requests for broad mobile access while protecting enterprise data, delivering business value and defining a mobile strategy that can adapt to changing technologies. less

Global Telecom (US) Philippine carrier revolutionises pre-paid mobile (which covers 90% of the market) with real-time targeted promotions at the decision-point

Philippine carrier revolutionises pre-paid mobile (which covers 90% of the market) with real-time targeted promotions more at the decision-point less

Solutions

IBM SAP cloud solutions (US) Learn how SAP cloud solutions from IBM can improve provisioning speed, flexibility and service

As business-critical SAP environments proliferate and the scope of SAP expands, organisations are looking to improve more SAP service delivery speed and quality. SAP cloud-based solutions from IBM can help improve provisioning speed, flexibility and service with security-rich, cost-effective and scalable cloud infrastructures and business processes. less

IBM Mobility Services (US) IBM Mobility Services

The new workplace is now undeniably a mobile enterprise. However, the combination of anytime, anywhere transactions more and a blurring of lines between corporate and individual use makes managing this environment a challenge for IT leaders. IBM can help develop the right strategy and governance and deliver a wide range of mobile enterprise services to create a more productive, connected workplace. less

Managed Business Process Services (PDF, 221KB) Increase business value with outsourcing that combines process, people and technology

Increase business value with functional business process outsourcing that combines process, people, and technology.

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  • Luke Macfarlane

    Luke Macfarlane

    IBM C-Suite Specialist

  • Or call me at: +61294079658
  • mobile: +61-412022922

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C,The Customer-activated Enterprise,Sub title: Insights from the Global C-suite Study

Ten years, 17 studies and 23,000 face-to-face executive interviews have given us rich insights into how private and public sector leaders think. ‘The Customer-activated Enterprise’ is our first simultaneous study of the entire C-suite.