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IT governance & service management research and insights

The CIO profession: Driving innovation and competitive advantage

The 2007 CIO Leadership Survey, conducted by the Center for CIO Leadership, in collaboration with Harvard Business School and MIT Sloan Center for Information Systems Research (CISR), finds that more CIOs are playing an active role in strategic business decisions.

The new face of IT service management

A lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.

Six steps toward assuring service availability and performance

Visibility, control and automation are key factors in delivering more and better business services, managing risk and compliance, maximising return on investments and accelerating business growth.

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