CIO - Insights from the Global CIO Study

Insights from the 2011 IBM Global CIO Study: The Essential CIO

The insights provided by Chief Information Officers around the world in 2011, show how workforce investment is shifting. Companies are beginning to focus more on growth, expanding into new markets and offering new products and services. But to make the most of potential growth opportunities in today’s dynamic global marketplace, organisations need to find ways to address the “borders” that are currently impeding their workforces.

Based on the key capability gaps revealed in this study, we believe organisations should focus on three critical workforce imperatives: cultivating creative leaders, mobilising for speed and flexibility and capitalising on collective intelligence.

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Research and insights

Global CIO Study Highlights for Banking, Insurance, Financial Markets (Click the PDF link below to select your industry)
- Banking: Streamlining business processes and managing risk (690KB)
Global CIO Study Highlights for Retail, Consumer Products, Travel, Transportation (Click the PDF link below to select your industry)
- Retail: Partnering extensively to increase agility and focus (695KB)
Global CIO Study Highlights for Government, Healthcare, Life Sciences (Click the PDF link below to select your industry)
- Government: Increasing responsiveness and citizen access through self-service portals (777KB)
Global CIO Study Highlights for Communications, Media and Entertainment, and Energy and Utilities (Click the PDF link below to select your industry)
- Communications: Turning to cloud computing to increase efficiency and agility (705KB)
Global CIO Study Highlights for Automotive and Electronics (Click the PDF link below to select your industry)
- Automotive: Moving to cloud computing and driving greater collaboration (678KB)

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Case studies

Akzo Nobel balances IT efficiency with commercial agility
- Read how the world's largest paints and coatings company acted to boost revenues while consolidating IT resources and maintaining flexibility. (568KB)
Allied Beverage builds a consolidated IT architecture
- Learn how New Jersey's biggest wholesale distributor of wines and spirits achieved differentiation through superb customer service (568KB)
YES BANK cashes in on clever outsourcing
- See how one of India's fastest growing private sector banks controlled IT costs and maintained an infrastructure that is flexible for future growth (568KB)
MTN brings mobile banking to Africa
- Learn how one Africa's telecommunications leaders is shifting its focus to provide a range of financial services through mobile phones (568KB)
University of Warwick makes connections the smart way
- See how a collegiate academic department built an extensive enterprise system that provides secure online collaboration and identifies capable partners to tackle business opportunities (568KB)

Spotlight

- IBM 2012 Global CEO Study
The largest study of its kind, drawing on face to face interviews with over 1,700 CEOs, including 81 in our region.
The study identifies the strategies high performing organisations around the world are using to widen the gap between themselves and their competitors.
2011 Global CIO Study -- The Essential CIO
- For a quick overview of the Study findings, read the executive summary (704KB)
Watson gets down to business
- See how IBM's Jeopardy! champion can be applied to solve business problems (US)
Wema Bank reaches customers in new ways
- Read how Nigeria's oldest indigenous bank created a responsive IT platform, and strengthened its brand appeal through new services (568KB)

Peterborough puts sustainability on the map
- Discover how this English city is enabling citizens to make smarter decisions about resource use while allowing utilities, government and businesses to share information for the first time (568KB)

Videos

The Essential CIO

Matt English presents an overview from an A/NZ perspective
- Watch the video
The Leverage mandate for CIOs
- Watch the video

The Transform mandate for CIOs
- Watch the video

The Pioneer mandate for CIOs
- Watch the video

The Expand mandate for CIOs
- Watch the video

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CIO self assessment tool

Find your mandate along with global, regional and industry responses to key survey questions.
- Take the 2011 IBM Global CIO Study self-assessment

CIO mandates

Our research identified four distinct "CIO Mandates" that are based primarily on how each organization views the role of IT
- Learn more about CIO Mandates