IBM is a world leader in the retail industry. Hundreds of retailers around the world are implementing solutions with the IBM Retail Industry Framework. IBM can help you get on the path to greater flexibility and agility, whether you’re just starting out, looking to optimize your existing infrastructure or somewhere in between.

Retail Features

Discover how retailers can make stronger connections with the 'transitioning' shopper

Read the latest report

The Quest for Customer Connection (PDF, 595KB)

How retailers can face down the new competition by forging closer ties to the customer.

How Start Today’s Zozotown got smarter (PDF, 914KB)

Find out how Zozotown has been turned into Japan’s largest and fastest growing fashion site.

Case Studies (US)



Featured videos

Video: The Future of the Shopping Experience The Future of the Shopping Experience (YouTube,00:03:11)

Video: Online Shopping is Modern Retail Online Shopping is Modern Retail(YouTube,00:02:49)
Today, retail is shaped by the digital retail marketplace. User reviews and interaction on social networking sites are having an increased effect on purchasing decisions and the modern shopping experience in general.


Banking Solutions

Integrate voice, data and video capabilities to help improve flexibility and productivity while reducing costs and complexity in the workplace.

Employees want access to unified communications that integrate voice, video and social tools. IBM offers services that can help.

Smarter Commerce offers flexible business-to-business integration solutions and a strategy to help ensure your value chain is synchronised. (Video)

Use analytics to gain insight into data center operations. Learn how to make your data center more efficient and cost-effective.

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The value of a smarter shopping experience

Exploring the benefits of creating differentiated customer relationships.

Over 1,700 face-to-face interviews with CMOs!

Find out what's on the minds of today's Chief Marketing Officers.