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Transform your retail business with engaging brand experiences that strengthen your customer relationships, drive profitable growth and build competitive advantage.

Address your critical business needs:

 

Understand, connect and engage your customers to deliver personalised shopping experiences

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Customers expect personalisation and want a one-on-one relationship with your brand. Harness the vast amounts of customer data available to create a single view of each customer, find patterns and deliver more relevant promotions - both online and in-store.

Build an efficient merchandising and supply network to anticipate and meet the demands of empowered customers

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Technology can help you better understand complex, overlapping variables like consumer trends, demographics, seasonality and vendor limitations. With smarter merchandising and a more agile supply network, you can successfully match customers to offers and deliver merchandise with greater efficiency, transparency and accountability.

Transform and optimise operations to improve performance and operational efficiency

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Operations that are fluid, flexible and integrated drive benefits that go right to the bottom line. Today's efficient and highly-secure tools, technologies and services can improve your procurement, finance, administration, HR, budgeting, IT and business management functions.

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  • Danny Bagge

    View from the top

    IBM's head of Retail, Danny Bagge talks about adaptability, automation and the challenges retailers face today.


  • The Power of Insight .

    The Power of Insight eBook

    Hear insights from industry experts on how to capitalise on real-time offers, deliver true omni-channel experiences, and engage millenials.


  • IBM Retail Solutions Guide.

    IBM Retail Solutions Guide

    Extend brand value, deepen customer relationships and offer differentiated assortment.


  • Shoppers disrupted:  Retailing through the noise

    Shoppers disrupted: Retailing through the noise

    Learn how digital technologies are disrupting the retail industry at every level in this IBM Institute for Business Value report.

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