Travel and Transportation blog

Research & Analysis

Executive Report

Beyond bots and robots: Exploring the unrealized potential of cognitive computing in the travel industry

Travel companies that align cognitive programs with strategic priorities can improve the travel experience and streamline operations.

Executive summary

Cloud for travel

New technologies, shifting demographics, evolving traveler demands and changing global markets are creating a new paradigm for the relationship between traveler and travel provider.

Executive summary

Cloud for transportation - Improving efficiency, increasing innovation and driving revenue growth

Using a combination of cloud-delivered services, transportation companies can accelerate time-to-market and make enhancements that differentiate the customer experience.

Executive Report

Travel loyalty: How loyalty programs can deepen traveler engagement, improve profits and drive brand allegiance

To create customer advocates, travel loyalty programs must move beyond simple discounts and provide travelers with truly personalized services.

Executive report

The millennial monsoon: Improving returns from a young generation of travelers

To win over the millennial generation, providers must understand, attract and cater to select sub-segments with differentiated products and services.

Executive report

Shifting Transport Paradigms - 3D printing, transportation, logistics, warehousing, scenario envision, automation

How transportation providers can capitalize on rapidly emerging 3D printing technology.

Executive Report

The digital reinvention of travel - Following travelers into a radically different tomorrow

To compete in an everyone-to-everyone economy, travel executives must think disruptively, welcome external influences and make targeted digital investments

Executive report

New routes to profitability: Reinventing the airline business model with creative leadership, focused experimentation and industry innovation

Airline business models, platform-based business model, asset-light, regional carriers, low-cost carriers, full-service carriers, defensive business model, innovative business model, disruptive business model, Consolidation, cost of capital

Executive report

Travel 2020: The distribution dilemma

New technologies and business models offer the potential for online differentiation and the provision of value-added services and features for which travelers will pay a premium.

Executive Report

Hotel 2020: The personalization paradox: Driving intimacy, consistency and efficiency for profitable growth

In an age of increasing competition, hotels need to focus of personalization and standardization of services to meet the growing expectations of technology enabled consumers.

Executive report

Airlines 2020: Subsitution and commoditization

As airlines continue to deal with the challenges that have confronted them over the past decade, they must also now turn their attention to the dual threats of substitution and commoditization.

Executive report

The Smarter Railroad: An opportunity for the railroad industry

Building a smarter railroad will require taking bold steps, making investments and creating real transformation.

Executive Report

Making connections: Using SOA to enable collaboration in travel and transportation

With cross-border travel and international trade continuing to increase, service-oriented architecture provides an opportunity for disparate systems to communicate with each other in realtime to enhance passenger security, reduce travel delays and facilitate customs processes.

Executive summary

The Enterprise of the Future... in the travel industry

CEOs from the travel industry share their views on the future of business.

Executive report

Committed customers or captives? Making travel loyalty programs more valuable, relevant and differentiating

For travel providers, market leadership will require new strategic decisions and key investments that improve both the customer experience and customer loyalty by acquiring and applying deeper customer insights.

Executive Report

Beyond the carousel: Better baggage handling through enhanced collaboration among airlines and airports

Read about how airlines and airports can prepare for the future flood of passengers and their baggage – not just to cope with the challenge, but to profit from the opportunity it brings?


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