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Travel and transportation industry solutions

Elevate customer experience, drive revenue and increase operational efficiency with AI

Drive profits and long-term growth with AI

Drive profits and long-term growth with AI

IBM works with global transportation companies and public transport—including air travel, cruise lines, railways, hospitality, and freight and logistics operators—to enact technological change and transformation with AI. Given the asset-intensive and mission-critical nature of these industries, travel & transportation organizations are exploring generative AI and machine learning in their core business domains to boost performance and reduce risks.  

Artificial intelligence has proven useful in advancements and scaling in established areas such as maintenance, security threat detection and data analytics. With generative AI, the transportation sector can focus on intensive tasks, analyze large datasets, comprehend complex documentation and synthesize these findings into actionable insights for teams.

AI adoption can benefit transportation infrastructure in a wide range of use cases:

  • Operational efficiencies
  • Productivity gains
  • Real-time risk avoidance
  • Operational cost savings in critical business areas

IT solutions for travel and transportation

Build more efficient operations

With AI technology, make better decisions on ops resource deployment, resolve ITOps faster and empower staff to drive operational KPIs and reduce costs.

 Give customers a 5-star experience

Deliver frictionless customer satisfaction with automation, cloud and mobile solutions.

 Optimize your IT to maximize ROI

Cloud transformation and modernization help transportation companies increase speed to market and leverage new technologies to drive long-term growth.

 Meet enterprise demands with modern infrastructure

Use a powerful and secure platform for business to create, innovate and build your future.

 Learn about supply chain optimization

Cloud and AI-based supply chain management systems enable logistics companies to keep the supply chain moving smoothly.

 Maximize your asset value

AI-based predictive maintenance solutions can predict the likelihood of future failures, improve asset reliability and enable cost reduction.
Case studies

Case studies

Lufthansa

Lufthansa cultivates empathy while driving meaningful engagement with IBM Watson Advertising conversations.

 Read the case study Delta Air Lines

A switch to hybrid cloud architecture drives digital presence and enhances employee and customer experience.

 Read the case study Etihad Airways

Using the IBM Cloud Platform, Etihad Airways embarks on a strategic digital transformation program.

 Read the case study Downer

With updated, sustainable asset management, trains keep passengers moving safely, reliably and comfortably.

 Read the case study Japan Airlines

Japan Airlines and its core IT subsidiary engages IBM to build a hybrid cloud infrastructure on IBM Cloud.

 Read the case study Transport for London

Transport for London consolidates the maintenance workloads of several subsidiaries onto a central IBM Maximo platform.

 Read the case study

Trends in travel and transportation services

See how Lufthansa could improve flight operations efficiency, speed up passenger boarding and cut costs by avoiding delays.

Learn how Finnair accelerates its digital transformation and improves airline operation and customer service.
The power of AI: Security

Discover the ways security AI and automation technologies enable organizations to stay ahead of cyber threats through faster incident detection and response.

Event

Think 2025

Plot the next step in your AI journey at IBM's flagship event, 3–5 May in Boston

 Explore event
Ready to transform your business?

Get in touch with our experts to discuss transformation of your travel and transportation business, operations and technologies
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