Traveler core systems modernization

Increase the agility of customer sales and service systems by modernizing your central reservation system, property management system, and loyalty program on a common, open platform. Using enterprise modernization capabilities that combine business process management with a service-oriented architecture (SOA), you can simplify processes across your properties and drive synergies across your brands to provide a consistent omni-channel traveler experience. By implementing a common platform that integrates across all channels, you can drive technology efficiencies and reduce operating costs, support new products and business models, and increase revenue and customer loyalty.

Key resources

Report

Travel Experience Index for Hotels

Report

Hotel 2020: The personalization paradox

Paper

Core systems modernization for travel and transportation

Paper

IBM z/Transaction Processing Facility: Purpose-built for the travel industry

Paper

Zumata finds the perfect hotel with a cognitive-powered travel agent

Would you like to speak with an IBM expert?

Explore related solutions and topics

Outsourcing and Managed Services

Drive operational and business efficiencies and accelerate your adoption of new technologies.

IBM Analytics

Turn structured and unstructured data into insights that can transform your business.

Cognitive Solutions

Discover Watson Solutions for Travel and Transportation.

IBM Cloud

Enable new levels of security, scalability and mobility with cloud computing.

IBM Mobile

Enable new operating models that improve safety, workforce productivity, and ROI.