Travel Experience Index for Hotels
Hotel 2020: The personalization paradox
Hospitality customer experience infographic
Customer loyalty for travel and transportation
Denihan Hospitality Group builds a personalized and profitable guest experience through predictive analytics
Hertz uses text analytics to improve customer care
Starwood Hotels & Resorts delivers a personalized guest experience to improve customer engagement
Wayblazer answers natural-language questions with unprecedented insight and advice
Thomson, part of TUI UK & Ireland, transforms travel search with cognitive chatbot
A leading UK online travel provider increases their ROI from marketing programs by 120% using web analytics
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