Customer loyalty sales and service

Consistently capture your customers’ transaction histories and profiles, and make this information available to the entire enterprise across all processes. Using advanced analytics and refined segmentation, you can manage customer information using multiple channels and enable real-time updates, proactive communications, and choices before, during, and after transport. By focusing on the end-to-end intermodal journey, you will increase the value, loyalty, and satisfaction of your customers, increase marketing and communications effectiveness, and reduce cost of service.

Key resources

Report

The implications of 3D printing on the global transportation industrys

Report

Truck 2020: Overcoming turbulent times for sustainable prosperity

Weblink

Big data for travel and transportation

Case Study

DHL Global Forwarding gains a single view of global sales and customers across nearly 100 countries

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