Traveler core systems modernization

Increase the agility of customer sales and service systems by modernizing your airline’s reservation system on a common, open platform. Using enterprise modernization capabilities that combine business process management with a service-oriented architecture (SOA), you can simplify processes across your enterprise and with your alliance partners and provide a consistent customer experience across multiple booking channels. By implementing a streamlined common platform, you will be able to reduce technology and distribution expenses, support new products and fees more rapidly, and increase customer loyalty and revenue.

Key resources

Report

Travel Experience Index for Airlines

Report

Airlines 2020

Paper

Core systems modernization for travel and transportation

Paper

IBM z/Transaction Processing Facility: Purpose-built for the travel industry

Case Study

Deutsche Lufthansa AG improves customer service and lowers costs

Paper

Effective configuration management for complex assets

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