Customer Loyalty Sales and Service

Dramatically improve your end-to-end customer experience by consistently capturing your passengers’ histories and profiles, and delivering personalized offers and services based on this information. Using advanced analytics, refined segmentation, and campaign management, you can deliver relevant information to travelers across channels according to their preferences, including cross- and up-sell opportunities. By focusing on the end-to-end customer experience, you will increase the lifetime value of your customers, increase customer loyalty and satisfaction, improve marketing effectiveness, and reduce cost of service.

Key resources

IBM Baggage Tracking Solution

Create differentiated guest experiences, reduce operational costs, and comply with IATA Resolution 753


Travel Experience Index for Airlines


Airlines 2020


Airline Customer Infographic


Customer loyalty for travel and transportation


Capturing value from customer-centric sales and service

Case Study

Qatas Airways - Transforming Travel

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