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Airlines

Qantas cut check-in times

Qantas cut check-in times by over 90% using smart-card RFID technology.

Airlines

Deutsche Lufthansa re-builds their online customer portal

Deutsche Lufthansa re-built their online customer portal to improve usability and scalability.

Airlines

Air Canada creates an innovative self-service check-in experience

Air Canada created a seamless and innovative self-service check-in experience, making travel simpler and more convenient for its passengers.

Airports

Schiphol Airport increases its hourly baggage handling capacity

Schiphol Airport increased its hourly baggage handling capacity by 80% with an intelligent routing system.

Airports

SEA Aeroporti di Milano improves passenger service and the airport experience

SEA Aeroporti di Milano's intelligent loyalty program improves passenger service and the airport experience.

Airports

Dubai Airports Co. expands saves $10m in one year

Dubai Airports Co. expands while controlling operational costs with enterprise asset management, yielding $10M USD in savings in one year alone.

Airports

Prague Airport increases operational effectiveness

Prague Airport attracts and keeps airline customers using flexible fees based on real-time customer data.

Freight and logistics

Rosenau Transport leverages real-time data to improve its operations

Rosenau Transport leverages real-time data to take trucking from commodity to value add.

Freight and logistics

DHL Global Forwarding gains a single view for global sales and customers

DHL Global Forwarding has a single customer view, with globally standardized, measurable processes.

Freight and logistics

Con-way Freight leverages best-of-breed business intelligence for customer satisfaction

Con-way Freight leverages best-of-breed business intelligence to create customer value.

Freight and logistics

The port city of Ningbo, China, modernized its logistics network with IBM Cloud

The port city of Ningbo, China, modernized its logistics network with IBM Cloud.

Freight and logistics

Qantas Freight cuts terminal processing time and generates deeper level of customer insight

Qantas Freight cut terminal processing time and generated a deeper level of customer insight using advanced analytics and mobile technologies.

Rail

SBB-Swiss Federal Railways uses predictive analytics to increase profit margins

SBB increases yearly revenues in the leisure travel segment, meets customer expectations and improves its profit margins.

Rail

A European railway operator positions its services ahead of the curve

A European railway operator enhanced its web and mobile experience and won back revenue from the competition.

Rail

Taiwan High Speed Rail automates, rules-based workflow management

Taiwan High Speed Rail implements a reliable, cost-effective and proactive means of addressing maintenance.

Rail

Netherlands Railway grows ridership with minimum congestion and maximum efficiency

Netherlands Railway saves 20M EUR annually and grows ridership with minimum congestion by maximizing efficiency.

Rail

A U.S. freight railway runs smoothly with predictive analytics

A U.S. freight railway keeps trains running smoothly with predictive analytics on 100,000 data points a day.

Hotels and travel services

Hertz uses text analytics to improve customer care

The Hertz Corporation Teams With IBM and MindShare Technologies To Gain Deeper Insight Using Analytics.

Hotels and travel services

Thomson transforms travel search with a cognitive chatbot

Thomson, part of TUI UK & Ireland, transforms travel search by providing travel advice with a cognitive chatbot.

Hotels and travel services

Royal Caribbean Cruises builds a solid base for innovation and growth

Royal Caribbean Cruises strengthens base for innovation and growth using flexible, scalable, high-performance enterprise technology.

Hotels and travel services

Hilton and IBM Pilot “Connie,” the world’s first Watson-enabled hotel concierge

Domain knowledge from Watson and WayBlazer will help personalize and enhance the Hilton guest experience.

Hotels and travel services

Travelport redefines travel commerce

Travelport is redefining travel commerce by bringing together the best and most relevant options for its customers.

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