Telcos are at an inflection point. With increasing pressures to meet customer satisfaction expectations, reduce customer churn, lower costs and increase revenues, communications service providers are exploring new telecom solutions, including traditional and generative AI.
While AI can no doubt help elevate customer experience and optimize network automation, it can also:
- Unlock new levels of workforce productivity
- Hyper-personalize marketing content at scale
- Increase engagement and drive revenues through customer service
- Turbocharge business performance for finance and BPO
- Modernize applications for quick value delivery
In short, AI for telecommunications companies can be a catalyst for digital transformation and optimization.
Read on to understand how telecommunication companies can scale AI models in a responsible and trusted way, for both enterprise and small business.
In the news: GSMA Foundry and IBM Gen AI Accelerator Pack is now available to all Communication Service Providers. Whether you’re just starting to explore generative AI or already have a strategy in place, the Gen AI Accelerator Pack provides the perfect catalyst for success. And it is offered at no cost . Find out how you can apply on the GSMA site.
Use cases
Explore real-world applications for generative AI in telecommunications companies
Deploy intelligent chatbots to resolve customer issues, 24/7 and increase engagement and drive revenues through customer service
Create and deliver content to the right audience at the right time
Free up time to make better hiring decisions and invest in employee satisfaction and retention
Analyze data, automate tasks and improve decision-making
Simplify and accelerate the entire application modernization journey
Case studies
Vodafone joins forces in exploration of quantum-safe cryptography and quantum computing technology
Italy’s leading telecommunications company develops an “Intelligent Automation” solution to analyze, enrich and resolve claims
French communications service provider achieves rapid innovation by scaling AI on AWS
By offering a Cloud Garden for enterprises with IBM Cloud Pak® and Red Hat® OpenShift® solutions, Telefónica leverages cloud computing for business
VMO2 achieves time and cost savings, while improving B2B sales conversions with AI and automation
Cloud-based recording software provider turns customer experience conversations into usable data with AI