"We wanted to examine performance using our data center, our application and our network before migrating to a new hardware platform. When we saw we could more than double performance without increasing licensing costs, the decision was simple."

Larry Kraus

VP, Technology, Bon-Ton


Streamline your operational capabilities with advances in cloud, social, and mobile technologies. By transforming your retail back office operations, you can manage relationships with customers, employees, and suppliers more effectively.

How it works

This solution provides continuous process improvement across your enterprise by:

  • Taking a strategic approach to how you determine which processes to consider for out-tasking
  • Leveraging global scale and resources to create a well-developed methodology to help tailor your managed services for your specific business requirements and circumstances
  • Improving performance management through transparency of key performance metrics and dashboards

How you benefit

By implementing a collection of retail back office transformation solutions, you can reduce general and administrative costs, improve performance management through transparency of key performance metrics and dashboards, lower the risk of data theft and unauthorized release of private customer data, and reduce operating costs.

Additional resources


The Importance of Retail Relevancy

Laurence Haziot, General Manager of the Global Distribution Sector at IBM, speaks on the rise of disruptors and the need for innovation.

Industry Point of View

Infuse Cognitive Capabilities to Engage and Differentiate

The Consumer is the Channel: Infusing cognitive capabilities to engage and differentiate now and in the future

Study Benchmark

The IBM 2016 Global Customer Experience Index

See how you measure up to ever-increasing consumer expectations.

Meet our Retail experts

Mark Yourek

Mark Yourek

Solutions and Offerings Lead, Global Consumer Industry

Melanie Rose

Melanie Rose

Solutions and Offer Management Lead, Consumer Industry

Cynthia Coulbourne

Cynthia Coulbourne

Global Retail Offering & Solutions Lead, Consumer Industry

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