Create a customer focused enterprise

CASE STUDY: OctoTelematics

Unlocking new business models through user-centric driving services

Octo Telematics leverages IBM Insight Services to create a mobile app that gives insurers a better view of customers, and gives customers a different view of their driving.

CASE STUDY: Standard Life

Fostering customer engagement and nurturing loyalty with personalized marketing

Standard Life created a fully integrated marketing process—enabling it to use data from interactions across all channels to build a 360-degree view of individual customer preferences and propensities.

CASE STUDY: Great American Insurance Group Property & Casualty Group

Accelerating response to customers by streamlining underwriting and claims handling

The Great American Insurance Group implements an advanced case management system that integrates content with automated processes to help underwriting and claims teams work faster and more effectively.

CASE STUDY: USAA

USAA anticipates customers’ life changes

IBM Analytics is helping USAA use predictive capabilities to provide an appropriate range of solutions for its members when they experience significant life events.

Drive agility and operational efficiency

CASE STUDY: VKB Group

Driving consistent standardization and increasing testing efficiency

To optimize workflows, VKB Group deployed a test data management solution from IBM, enabling the company to provide smaller, standardized data sets to software testers efficiently.

CASE STUDY: Westfield

Leverage analytics to improve customer service

Westfield Insurance leverages a new claims handling process to provide a seamless customer experience.

Manage risk and optimize performance

CASE STUDY: MetLife

MetLife gets closer to its customers

MetLife is at a new frontier with cognitive computing for how they interact with customers and ultimately for providing the ability to compete, lead and win in the marketplace.

CASE STUDY: Generali

Building a sophisticated risk management platform to manage global expansion

Generali worked with IBM to deploy a centralized, internal model for risk management, able to produce full distribution for any entity in scope and backed up by scalable and reliable IBM hardware.

CASE STUDY: RIMAC

Using IBM Analytics to find hundreds of millions of dollars in fraud and leakage

RIMAC uses IBM Analytics and IBM Global Business Services to make more money out of the same insurance premiums, while remaining customer-centric and discovering hundreds of millions of dollars in fraud and leakage.

CASE STUDY: If

Offering protection against cyber-threats for commercial customers

If and IBM help businesses to prepare and defend themselves from cyber-attacks. IBM Security experts will help If’s claim agents to assess the situation of a company victimized by a cyber-attack, as well as help restore the company to its normal activities.

CASE STUDY: CSOB

Moving into the cloud enables a seamless transition to more controlled, efficient planning

With the IBM solution , CSOB Insurance has dramatically enhanced its control and visibility of planning processes, while harnessing the cloud to cut costs and increase flexibility.

CASE STUDY: Penn Mutual

Improving user experience for customers with IBM Analytics

Penn Mutual uses IBM Cognos TM1 reporting tool to provide its users and upper management with a single source of reliable data for reporting and insights.

CASE STUDY: Nationwide

Consolidating risk management

Nationwide consolidated its siloed applications from different departments to manage risk and regulatory changes across the enterprise.

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