Meet the Forward Thinker

Kamal Singhani

Kamal Singhani

Partner & Sales Leader
Global Business Services
IBM India/South Asia

Anshu Dubey

Anshu Dubey

Partner - Retail & Distribution Sector
Global Business Services
IBM India/South Asia

The 2016 Customer Experience Index study endeavors to determine how retailers should focus their efforts and investments on meeting consumers’ most critical demands.

What is the Customer Experience Index?

Hear Michael Fischer speak about how the Customer Experience Index is different than other indexes.