Communications: Operational efficiency

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Transform your telecom operations into a flexible, lower-cost, global system enabling you to respond quickly to market changes. By finding efficiences in your processes and infrastructure and by mobilizing your workforce for greater speed and flexibility, you can streamline service delivery and improve business performance.

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    Telecom operational excellence
    Discover a new approach to operational excellence that is helping CSPs reduce costs in response to margin pressure and marketplace consolidation.

  • Successful CSPs are transforming operations for greater agility

    Successful CSPs are transforming operations for greater agility
    Increase your competitiveness by providing innovative service and support at much lower costs.

Cloud is the growth engine for business. Benefits for the Telecom Industry. Lern more (PDF, 2MB).

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Supply chain management transformation

Anticipate, control, and react to supply chain demand and volatility using an integrated platform that provides an end-to end view of inventory and supply chain activity. Using advanced analytics along with real-time monitoring, you can manage your procurement spend and increase your buying power. Risk detection and mitigation capabilities help you minimize disruptions caused by supplier shortages, late deliveries and excess inventory. And a configurable dashboard lets you monitor key performance indicators, track vendor performance, and manage business processes such as purchase orders, shipping acknowledgements and invoices.

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Business support system (BSS) transformation

Connect your business support systems to your two key assets - your customers and your network. Using open, flexible and standards-based offerings underpinned by analytics, you can better integrate your ordering, fulfillment, billing and customer support functions to drive improved business efficiency and customer care. And for CSPs making the shift to becoming Digital Service Providers, you can enable tighter linkage with front-office functions including marketing, channels and the web. Leveraging insights derived enables you to identify new market opportunities faster, improve time-to-market for products and services, and deliver rich, immersive customer experiences.

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Telstra and IBM team to repair damaged infrastructure after epic flood

Enterprise transformation

Examine how back-office and front-office functions are performed across your enterprise and identify those that will return the greatest benefit by having standard processes and systems and by being centralized into a lower cost center. Using best practices, alternative sourcing models, global placement recommendations and new technologies such as cloud, you can realize greater global productivity and lower operational costs.

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Global integration: Why it is critical for international CSPs

Smarter workforce transformation

Enhance workforce productivity using a range of solutions that are scalable and cost effective. Best-in-class HR outsourcing services - including contact center operation, talent management, payroll, benefits and compensation, learning, and reporting and analytics - can help you drive workforce enablement and capitalize on collective intelligence. While Apple+IBM mobility applications can help field service personnel boost customer satisfaction through improved on-time arrival, reduced time-to-install/fix, more accurate problem diagnosis, and the ability to add-on orders during service. These mobile applications in turn enable better management and deployment of skills and contribute to higher job satisfaction.